Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
AccountManager
Kevin  Ildefonso

Kevin Ildefonso

Las Vegas

Summary

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

12
12
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification

Work History

Account Manager

Lvac
Las Vegas
08.2025 - Current
  • Managed client accounts and maintained strong relationships with members and the maintenance of the accounts.
  • Assisted in developing tailored solutions to meet client needs effectively.
  • Coordinated With members and their payments and ensured timely delivery of services.

Also setup accounts with upgrades and upsale the membership.

  • Negotiated contracts with clients to maximize profitability.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Utilized problem-solving skills when dealing with difficult customers.

Furniture /Mattress Sales Associate

Ashleys Furniture
Las Vegas
08.2021 - 07.2025
  • Assisted customers in selecting mattresses based on individual needs and preferences.
  • Maintained knowledge of product features and benefits to enhance customer experience.
  • Processed sales transactions accurately using point-of-sale systems.
  • Educated customers about proper mattress care and maintenance techniques.
  • Resolved customer inquiries and concerns to promote satisfaction and loyalty.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Demonstrated knowledge of mattress features and benefits to customers.
  • Assisted with product selection, delivery scheduling, and payment processing.
  • Participated in weekly staff meetings to discuss strategies for increasing sales volume.
  • Assisted with cleaning the showroom floor at the end of each day.
  • Attended mandatory training sessions related to mattress sales operations.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.

Upholstery Sales / Design

Living Spaces
Las Vegas
03.2020 - 07.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized design software to produce high-quality graphics and layouts.
  • Sketched drawings and wrote specifications to meet client requirements.
  • Provided advice on fabrics, colors, styles, and design details for garments.
  • Performed tests on fabrics using a variety of instruments and equipment.
  • Monitored stitch quality during production runs and adjusted tension as needed for various fabrics.
  • Worked with a variety of fabrics such as silk, satin, cotton, linen and wool blends.

Magnolia Home Theater / Home Appliances

Best Buy
Las Vegas
11.2013 - 07.2017
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted in the setup of home theaters by mounting TVs and installing surround sound systems.
  • Provided feedback on mixes to help optimize overall sound quality.
  • Created soundscapes for film and television productions.
  • Negotiated television appearances for company executives in order to further spread the brand's mission.
  • Assisted customers in selecting appliances that best fit their needs.
  • Demonstrated appliance features and functionalities to enhance customer understanding.
  • Provided expert knowledge on the latest appliance technologies and trends.
  • Maintained up-to-date knowledge of competitor products and pricing strategies.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Attended trade shows to promote company's products and services.
  • Placed special orders or called other stores to find desired items.

Education

Memorial High School
Tulsa, OK

Skills

  • Account management
  • Client negotiation
  • Contract management
  • Tailored solutions
  • Customer account setup
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Mentorship and training
  • Time management
  • Vendor relations
  • Performance tracking
  • Sales meetings and orientations
  • Collaborating with designers
  • Sales negotiations
  • Verbal and written communication
  • Cross-functional collaboration
  • Client relationship management
  • Vendor management
  • Customer service
  • Persuasive negotiations
  • Order management

Languages

Spanish
Limited

Certification

Temur Pedic Mattress Expert

Accomplishments

1.7 Million Dollor writer in Living Spaces

986000 Writer in Best Buy

Timeline

Account Manager

Lvac
08.2025 - Current

Furniture /Mattress Sales Associate

Ashleys Furniture
08.2021 - 07.2025

Upholstery Sales / Design

Living Spaces
03.2020 - 07.2021

Magnolia Home Theater / Home Appliances

Best Buy
11.2013 - 07.2017

Memorial High School
Kevin Ildefonso