DEBBIE MCCARTER

Responsible for ensuring accurate, complete, and compliant asset, work order, and maintenance data across office, retail, and critical facilities environment and role is foundational to KPI performance, contractual compliance, audit readiness, and financial outcomes by enforcing disciplined CMMS governance and data , CMMS Administration & Data Governance is responsible for enterprise level governance, data integrity, and compliance oversight of the client’s CMMS platform. is responsible for ensuring accurate, complete, and compliant asset, work order, and maintenance data across office, retail, and critical facilities environments. The position functions as a centralized governance, enablement, and control role, partnering closely with operations, engineering, technology, and compliance stakeholders.
The role is foundational to KPI performance, contractual compliance, audit readiness, and financial outcomes by enforcing disciplined CMMS governance and data quality practices across the portfolio.
CMMS Governance & System Ownership
• Serve as the primary owner of the REALM CMMS governance model, including standards, controls, and change management across all modules (Assets, Work Orders, Planned Maintenance, Projects, Sustainability, and related integrations).
• Own and maintain system governance documentation, SOPs, and control frameworks to ensure consistent use of REALM across all sites and asset types.
• Act as the final authority for CMMS configuration decisions, data standards, and system change approvals impacting portfolio wide data integrity.
• Data Governance, Quality & Compliance
• Develop and maintain a formal CMMS data governance model, including ownership definitions, data standards, validation rules, and audit requirements.
• Design and implement data quality routines, compliance checks, and recurring audits to ensure:
• Asset records are complete, accurate, and current
• Planned maintenance schedules align to asset criticality
• Work order data supports KPI, compliance, and financial reporting
• Establish ongoing monitoring and exception reporting to proactively identify data gaps, compliance risks, and systemic issues before they impact KPIs or audits.
• Provide transparency to the client to illustrate how C&W is compliant with their requirements
• Support internal and external audits by ensuring CMMS data integrity, traceability, and documentation readiness.
• Asset Data & Change Control Processes
• Design and implement controlled processes that allow field and operational users to request and update building and asset information, while maintaining governance, validation, and auditability.
• Own the CMMS change control process related to:
• New and closing sites
• Asset additions, retirements, and lifecycle changes
• Maintenance strategy updates and frequency changes
• Ensure asset and building data is aligned with contractual requirements, operational standards, and compliance obligations across office and retail environments.
• User Enablement, Training & Adoption
• Develop and deliver role-based training for Subject Matter Experts (SMEs) and Super Users across operations, engineering, and compliance teams.
• Own the training strategy and materials for CMMS users, including onboarding content, refresh training, and targeted enablement for new functionality or process changes.
• Serve as the escalation point for complex system usage questions, governance exceptions, and cross functional CMMS issues.
• Stakeholder Partnership & Operational Support
• Serve as point of contact for the client on all items related to CMMS and other integrated systems.
• Partner with Operations, Engineering, Technology, and Compliance leaders to ensure REALM supports evolving business and operational needs without compromising governance.
• PAnalytics to provide meaningful reOperating and Engineering teams to enable better operational decisions and support service delivery

Support portfolio level reporting, analytics, and insights by ensuring CMMS data can be reliably used for KPI tracking, financial protection, and operational decision-making.
• Participate in transitions, enhancements, and platform improvements related to REALM and integrated systems.

• Ensured store presentation aligned with company standards to enhance sales.
• Developed creative marketing displays that boosted weekly sales.
• Created weekly FaceBook Live Sale to expand customer base and drive sales.
• Ensured customers had a positive shopping experience to build relationships.
• Managed intake appointments to ensure items were inspected and floor-ready.
• Analyzed strengths and weaknesses of peak selling periods which resulted in increased sales.

• Managed all company operations to maximize company growth and profitability while leading each department to success.
• Negotiated all vendor contracts with a savings of more than $500k.
• Approved budget spending, achieving significant company savings.
• Implemented HRIS software for 17k employees, enhancing workflow efficiency for clients and their teams.
• Interviewed and recruited talent to align team capabilities with client and business needs.
• Maintained low employee turnover rates, fostering a stable and engaged workforce.
• Resolved issues for over 1000 clients, enhancing client satisfaction and loyalty.
• Worked closely with corporate attorneys regarding potential lawsuits pertaining to clients.
• Organized Trade Shows twice a year with more than 2000 clients.

• Go-live and implementation of Ulti Pro Payroll Software for over 900 employees including Physicians.
• Processed and audited multi-state payrolls for 900 employees, ensuring compliance and accuracy in payroll disbursements.
• Facilitated orientation, coaching, and training for upper management and supervisors on new payroll software, improving user proficiency and adoption.
• Prepared and maintained multi-state quarterly taxes, reconciling year-end accounts and processing W-2s accurately.
• Conducted internal audits for compliance with the State of Texas and IRS, eliminating $33k IRS penalty and $12k Texas penalty.
• Reconciled payroll general ledger accounts for account analysis.
• Provided customer service for physicians and staff, resolving inquiries promptly and ensuring satisfaction.

• Processed multi-state payroll for 1000+ employees on a weekly basis.
• Managed accounts payable and receivable functions, achieving timely collections and enhancing accuracy of financial reporting.
• Prepared multi-state quarterly taxes, W-2s and year-end reconciliations.
• Collaborated with CPA firm and banking partners to streamline monthly financial reporting and expedite year-end closing.
• Prepared monthly journal entries and reviewed general ledger accounts to maintain financial integrity.
• Reconciled multiple bank accounts on monthly basis.
• Managed the processing of ACH direct deposits and federal wire transfers.
• Worked with Workman's Compensation carrier on claims and audits finding savings of $113k.