Fahad Zafar
Lorton,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Data Center Security Manger
Amazon Web Services
12.2020 - 12.2021
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored work of contractors in design, construction and startup phases of security systems.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Assistant Manager
Amazon Fulfillment Centers
11.2019 - 11.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept corporate departments and customers updated on critical shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Handled day-to-day shipping and receiving overseeing more than [90,000] packages per day.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Assistant Manager
Amazon Fulfillment Center
11.2018 - 10.2019
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Assistant Store Manager
Mcdonals
12.2017 - 11.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Logistics Manager
Warraich & Co
06.2015 - 10.2017
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed monthly freight cost reporting processes.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Worked with vendors to schedule more than 10 daily pickups and [Number] weekly deliveries.
- Led value-added customer service team that consistently over-delivered on customer expectations.
Education
Bachelor of Science - Information Technology Project Management
Nova Community College & George Mansion University
Annandale, VA12.2024
GED -
Punjab College
Pakistan01.2017
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Budgeting
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Schedule Oversight
- Report Writing
Timeline
Data Center Security Manger
Amazon Web Services
12.2020 - 12.2021
Assistant Manager
Amazon Fulfillment Centers
11.2019 - 11.2020
Assistant Manager
Amazon Fulfillment Center
11.2018 - 10.2019
Assistant Store Manager
Mcdonals
12.2017 - 11.2018
Logistics Manager
Warraich & Co
06.2015 - 10.2017
Bachelor of Science - Information Technology Project Management
Nova Community College & George Mansion University
GED -
Punjab College
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