Debbie Nunez
Texas Roadhouse
Leander,TX
2
Languages
2
years of professional experience
Customer service representative with strengths in active listening, problem resolution, and relationship building. Known for calm communication, quick issue handling, and creating positive customer experiences.
Work History
Customer Service Representative
1 Year 3 Months- Resolved guest concerns promptly, maintaining positive dining experiences and brand loyalty.
- Processed phone and in-person orders accurately using point-of-sale systems.
- Coordinated with kitchen and management teams to ensure timely service recovery.
- Handled reservation requests and waitlist updates with clear, professional communication.
- Collected customer feedback and relayed service issues for operational follow-up.
- Supported cash handling and payment processing while maintaining transaction accuracy.
- Adapted quickly to high-volume periods while preserving courteous, efficient service.
- Documented special requests and order details to reduce errors and improve guest satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
1 Year- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Client relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Texas Roadhouse
06.2026 - 09.2027Read More
Customer Service Representative
Taqueria Lago Vista
06.2025 - 06.2026Read More
Leander High School
High School Diploma
Read More