Deborah Rogers
Kansas City,KS
Summary
Professional employee that is adept at managing wide range of employee relations issues. Expertise in problem solving, mediation and internal investigations. Working towards a Master's in Human Resource Management with current 4.0 GPA.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fraud Investigator
Charter Communications
Kansas City, MO
04.2019 - Current
- Team Leader that coached peers in customer service techniques, providing feedback and encouragement toward reaching their and company goals .
- Participated in cross-functional team-building activities.
- Developed and implemented performance improvement strategies for Apple TV investigations and carried out training for the entire department.
- Assisted managers regarding one on one performance improvements while team lead.
- Experience in reviewing data reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Assisted fraud victims for assistance from start to finish of their reporting process.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Developed and maintained courteous and effective working relationships.
- Summarized all key information regarding investigation into detailed report for delivery to supervisors.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Office and other software tools to review and report fraud trends and write detailed reports.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly Apple TV reporting.
Police Detective
City Of Spring Hill
Spring Hill, KS
05.2012 - 04.2019
- Wrote detailed reports outlining case findings and kept information confidential.
- Trained team members on agency processes, court procedures and investigation strategies.
- Recruited and screened qualified potential employees.
- Guided, mentored and supervised subordinates.
- Conducted employment verification and investigations.
- Improved the quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams.
- Assisted HR with internal affairs investigations regarding employee misconduct.
- Scheduled and oversaw interviews of potential candidates. Gave detailed reports on candidates that passed or failed interviews.
- Trained in social media investigations
- Crime analyst for agency. Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Assisted in developing and enforcing company policy and procedures.
- Gathered performance information on employees to give to management for yearly reviews.
- Work motor vehicle accidents and determine cause.
- Kept meticulous and detailed records of each case, following through with victim and witness throughout their case.
- Public Information Officer for Agency. In charge of social media pages and all press releases.
- In a fast paced environment, was able to prioritize tasks as they came in and work them thoroughly.
Police Officer III
City Of Spring Hill
Spring Hill, KS
04.2004 - 05.2012
- Determined the appropriate course of criminal prosecution by analyzing and evaluating information.
- Managed crime scenes in a diligent and systematic manner to protect personnel and evidence.
- Work traffic accidents and determine cause.
- Booked suspects and processed mug shots and fingerprints.
- Assisted in special investigations and crime prevention programs.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at the scenes of major crimes.
- Conducted thorough investigations of serious injury and fatality traffic accidents.
Armed Security Officer/Acting Sergeant
Uni-Guard Security
Kansas City, MO
04.2003 - 04.2004
- Acting shift supervisor of 15-20 personnel.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Directed guests around the building and answered questions regarding accessibility.
- Investigated all security and safety violations.
Education
Master of Arts - Human Resource Management
American Military University
Charles Town, WV2022
Bachelor of Arts - Criminal Justice Leadership
American Military University
Charles Town, WV2018
Associate of Arts - General Education
Fort Scott Community College
Fort Scott, KS2010
Skills
- Research abilities
- Self motivated
- Ability to adapt and learn new skills
- Seasoned investigator
- Works well under pressure
- Detail oriented
- Good at following through with assignments
- Crisis management
Certification
Interview and Interrogation Techniques
Evidence Collection
Forensic Interviewing
Public Information Trained
Crime Analyst
Crisis Intervention Techniques
School Resource Officer
ALICE (Active shooter response training) Instructor
Kansas Law Enforcement Certified
Traffic Accident Investigation
Timeline
Fraud Investigator
Charter Communications
04.2019 - Current
Police Detective
City Of Spring Hill
05.2012 - 04.2019
Police Officer III
City Of Spring Hill
04.2004 - 05.2012
Armed Security Officer/Acting Sergeant
Uni-Guard Security
04.2003 - 04.2004
Master of Arts - Human Resource Management
American Military University
Bachelor of Arts - Criminal Justice Leadership
American Military University
Associate of Arts - General Education
Fort Scott Community College