DEBBIE ROSEBUD-DENNIS
Ruskin,FL
Summary
Reliable employee seeking a remote position. Offering excellent communication and good judgment.
Experienced also in retail sales with over 10 years of
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Independent Contractor, Medicare Sales
Pinnacle Financial Partners
Warminster , PA
2019.09 - 2022.02
- As an Independent Agent I Continue to assist medicare members to enroll into a different plan for the upcoming enrollment time, for the new year.
- Established payment methods for sales
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations, from October 15 to December 8th. And from January 1 to March 31, for the up coming year.
Customer Service Representative
Transamerica Retirement Solutions
Saint Petersburg , FL
2017.07 - 2018.06
- Authorized to work in the US for any employer, While at Transamerica I took all inbound calls from participant, in a call center atmosphere
- Customers were calling in inquiring about their retirement accounts, i.e
- 401k to 403b or any account that is within the retirement platform
- Assist with giving balances of accounts
- Help participant with taking out Loans, cashing out their accounts or they no longer working for that employer or former employer
- Also assist the member with how to fill out forms to withdraw from their 401k, 403b etc
- Or to rollover, transfer to other financial institution
- Processed loans
- Maintained up-to-date knowledge of customer accounts
Telesales Health Agent
Humana Ins
Tampa , FL
2009.08 - 2017.06
- Selling all Medicare Products, and ACA Individual Market Place, as well as selling Dental and Vision
- Duties included selling all Medicare Products and ACA Market place during the Annual Open Enrollment Period for both and the rest of the year (Roy), if the customer has an SEP (Special Enrollment Period) Set Lead appointments, and Seminars for Field Agents
- Made outbound calls to existing members and non-existing members to sell and promote our Dental and
- Vision products, while providing excellent customer service and staying within the guidelines of Medicare
- I am able to
- Multitask between two computers
- I am able to learn and understand computer systems with a strong attention to detail
- While at Humana I had the opportunity to work from home for four years it was fantastic! I loved working form home
- That's why I know this role will be a good fit for me
- I also received the Quality Achievement (QA) Award of 95% or higher, by providing all talking points on each call.
Sales Associate
Talbots Clothing Store
New York , NY
1996.06 - 2009.07
- Duties included selling Talbot's only brand clothing for women, who shop at the retail
- Flagship store on Madison Ave in New York
- I became one of the Top 500 sales associates in my Region, each six months, included a bonus pay
- I transferred back to St Petersburg Florida, my hometown
- And continue to work for the company, working from store to store, Citrus Park and International Mall
- There I was offered the Key Holder Position
- The duties included, assisting Management with opening and closing of the store, banking deposits
- Overseeing all associate sales, and assigned associate to cover an area of the store
- After some thought I decided to make a career change.
Education
Excel Microsoft outlook Outlook CSR Call Center Customer Support Insurance Sales Telemarketing Quality Assurance Cold Calling understand Microsoft -
Associate in AA - Information System Technology
Remington College
No Degree - Apparel Design
Fashion Institute of Technology
New York, NYSkills
Knowledge of Microsoft, Windows 10
- Customer Loyalty
- Multitasking Abilities
- High-Volume Environments
- Enjoy working from home
I love to sew, and design
My mother was an excellent seamstress, I learned it all form her. I also went to The Fashion Institute in New York, where I studied designed. I loved it.
Timeline
Independent Contractor, Medicare Sales
Pinnacle Financial Partners
2019.09 - 2022.02
Customer Service Representative
Transamerica Retirement Solutions
2017.07 - 2018.06
Telesales Health Agent
Humana Ins
2009.08 - 2017.06
Sales Associate
Talbots Clothing Store
1996.06 - 2009.07
Excel Microsoft outlook Outlook CSR Call Center Customer Support Insurance Sales Telemarketing Quality Assurance Cold Calling understand Microsoft -
Associate in AA - Information System Technology
Remington College
No Degree - Apparel Design
Fashion Institute of Technology
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