Debbie Seeger
Valencia ,CA
Summary
Service Advisor with extensive experience of over 20 years. Proven track record of providing superior customer service. Self motivated performer to maintain and exceeded company goals by providing customers with service repair needs and preventative maintenance.
Overview
32
32
years of professional experience
Work History
Service Advisor
Simi Valley Toyota
Simi Valley, California
06.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Swickard Auto Group Chevrolet
Thousand Oaks, CA
04.2023 - 05.2024
- Facilitated communication between customers and service technicians to enhance satisfaction.
- Evaluated customer concerns, providing accurate repair recommendations and estimates.
- Managed service appointments and workflow to optimize shop efficiency.
- Developed strong relationships with customers through effective follow-up and support.
Service Advisor
O'Gara Coach
Thousand Oaks, CA
04.2021 - 03.2023
- Build relationships with customers earning trust with their service needs.
- Assisting service manager, in any way possible to help keep the workflow through the shop in a timely and organized manner.
- Always keeping customers informed to maintain high CSI
- Always advise customer on service needs to keep effective hours per repair order and effective labor rate
Service Advisor
Silver Star Cadillac
Thousand Oaks, CA
04.2018 - 05.2020
- Customer satisfaction is #1
- Build relationships with customers
- Listen to service needs/concerns
- Recommended service needs
- Write clear and detailed repair orders
- Keep customers updated throughout process
- Perform active delivery
- Customer follow up to ensure satisfaction on survey
- Assist coworkers as needed to keep the flow of the service department functioning best possible
Service Advisor
Robertson Honda
North Hollywood, CA
04.2017 - 04.2018
- "same responsibilities as listed above"
Service Advisor
Lancaster Honda
Lancaster, CA
09.2015 - 03.2017
- "same responsibilities as listed above"
Service Advisor
Valencia Honda
Valencia, CA
10.2014 - 10.2015
- "same responsibilities as listed above"
Used Car Assistant Manager/Service Advisor
Robertson Honda
Palmdale, CA
05.1994 - 10.2014
- Used car manager assistant responsibilities
- Daily inventory of all wholesale and retail vehicles
- Assist used car manager with wholesale transactions
- Assist DMV clerk with DMV paperwork
- Prepare proper paperwork for vehicles to be retailed including following through service department process and repairs that are needed
- Service advisor responsibilities
- Establish customer relationships
- Advise customer of service needs by listening to concerns
- Write detailed and clear repair orders
- Keep customers updated throughout the day on process
- Perform active delivery
- Follow up with customer after service to ensure highest level of customer service was provided
Education
High School Diploma -
Quartz Hill High School
Quartz Hill California06.1985
Skills
- Excellent communication skills, Self-motivated, Exceptional customer service skills, Goal driven, Team oriented, Sales Experience, Interpersonal skills, CDK / ADP Software, Customer service, Time management, Communication skills
Languages
English
Timeline
Service Advisor
Simi Valley Toyota
06.2024 - Current
Service Advisor
Swickard Auto Group Chevrolet
04.2023 - 05.2024
Service Advisor
O'Gara Coach
04.2021 - 03.2023
Service Advisor
Silver Star Cadillac
04.2018 - 05.2020
Service Advisor
Robertson Honda
04.2017 - 04.2018
Service Advisor
Lancaster Honda
09.2015 - 03.2017
Service Advisor
Valencia Honda
10.2014 - 10.2015
Used Car Assistant Manager/Service Advisor
Robertson Honda
05.1994 - 10.2014
High School Diploma -
Quartz Hill High School