Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Vachon

Berlin,NH

Summary

Professional with strong background in financial counseling and patient interactions. Demonstrated ability to provide compassionate financial guidance. Known for strong collaboration skills and adaptable approach to changing needs, consistently achieving results. Utilizes detailed financial analysis and insurance coordination to support healthcare financial operations.


Overview

28
28
years of professional experience

Work History

Patient Financial Counselor

North Country HealthCare
06.2019 - Current
  • Maintained patient accounts using Meditech Software.
  • Provided compassionate financial guidance, assisting patients through the application process, identifying potential sources of funding and assisting patients in applying for Medicaid when applicable.
  • Ensured patients understood their financial responsibilities and payment options.
  • Enhanced patient satisfaction by effectively answering billing inquiries.
  • Negotiated payment plans with patients.
  • Prepared Good Faith Estimates.
  • Collected payments prior to services in keeping within hospital guidelines.
  • Assisted in the development of new policies and procedures to improve overall patient financial experience.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Tracked and monitored deceased patient listings, filed estate claims when appropriate..
  • Assisted attorneys with medical bills for patient claims.
  • Posted patient payments.
  • Certified Application Counselor for the Marketplace.

Accounts Payable Processor

Falls of Neuse Management
10.2014 - 06.2019
  • Researched and resolved vendor payment quiries.
  • Accurately processed high volume 3 way match invoices using Great Plains Accounting Software. I was responsible for 35 stores.
  • Reconciled vendor statements.
  • Assisted other processors as needed.



Accounts Payable Manager

Lupine Pet
12.2003 - 09.2014
  • Accurately processed invoice using Peachtree Accounting Software.
  • Resolved pricing discrepancies.
  • Worked closely with the Treasurer to set financial goals.
  • Reconciled bank accounts.
  • Initiated international wire transfers to foreign vendors.
  • Maintained excel spreadsheets.
  • Assisted Accounts Receivable Manager with invoice transmissions via EDI, processed credit applications.
  • Applied customer payments and followed up on past due accounts.
  • Processed payroll and 401K functions in the absence of the HR Director.



Accounts Receivable and Billing Specialist

Northern Human Services
09.1997 - 11.2003
  • Prepared HCFA 1500's for submission to public and private insurance companies.
  • Accurately applied insurance and self pay payments to client accounts.
  • Researched and resolved unpaid claims.
  • Developed strategies to keep self pay accounts current.
  • Attended workshops to keep current on insurance changes.
  • Serviced as back up to the Payroll Coordinator for a staff of over 500 employees.

Education

No Degree - Medical Billing Certification -Refresher Course

Wake County Technical College Adult Education
Raleigh, NC
01-2015

Skills

  • Adaptability and flexibility
  • Organized and detail oriented
  • Investing in my workplace and culture as a reflection of myself
  • High quality patient centered with compassion and empathy
  • Honesty, kindness and transparency
  • Accepts change as an opportunity to grow
  • Takes responsibility for my own actions
  • Common Sense

Timeline

Patient Financial Counselor

North Country HealthCare
06.2019 - Current

Accounts Payable Processor

Falls of Neuse Management
10.2014 - 06.2019

Accounts Payable Manager

Lupine Pet
12.2003 - 09.2014

Accounts Receivable and Billing Specialist

Northern Human Services
09.1997 - 11.2003

No Degree - Medical Billing Certification -Refresher Course

Wake County Technical College Adult Education

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