Elizabeth Phillips-Zinamon
Ellenwood,GA
Summary
Dynamic Patient Financial Counselor with extensive experience at Grady Memorial Hospital, adept at insurance verification and financial counseling. Proven track record in enhancing patient satisfaction and reducing bad debt through effective communication and problem-solving. Recognized for compassionate support and developing tailored payment solutions, ensuring access to essential healthcare services.
Professional well-versed in patient financial counseling, delivering high standards of service and results-oriented performance. Known for strong collaboration skills and reliability, adapting seamlessly to changing needs. Expertise in financial consultations, insurance coordination, and patient advocacy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Grady Memorial Hospital
Atlanta, GA
02.2000 - Current
- Assisted patients in understanding financial responsibilities and payment options.
- Collaborated with healthcare providers to resolve billing inquiries and discrepancies.
- Streamlined patient intake processes, enhancing efficiency in financial counseling.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Conducted detailed patient financial assessments to identify suitable payment plans, enhancing hospital's revenue cycle.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Coordination of Benefits for cleaning billing process.
Patient Emergency Registration
Grady Memorial Hospital
Atlanta, GA
02.1999 - 02.2000
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Organized with strong work ethics
Education
High School Diploma -
McNair High School
Atlanta, GASkills
- Insurance verification
- Financial counseling
- Revenue cycle management
- Medicaid
- Customer service
- HIPAA compliance
- Verbal and written communication
- Patient registration
- Data entry proficiency
- Payment collection
- Teamwork
- Time management
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Organizational skills
- Caring and empathetic
- Adaptability and flexibility
- Detail-oriented
- Communicating to patients and families
- Insurance authorizations
- Scheduling appointments
- 30 WPM typing speed
- Professionalism
- Providing information and resources
Certification
Medicaid Certification
Timeline
Patient Financial Counselor
Grady Memorial Hospital
02.2000 - Current
Patient Emergency Registration
Grady Memorial Hospital
02.1999 - 02.2000
High School Diploma -
McNair High School