Summary
Overview
Work History
Education
Skills
ReferencesCustom Section 1
Timeline
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Debbie Walls

Monticello,AR

Summary

Experienced customer service representative with strong problem-solving and communication skills. Proven ability to assist customers effectively while maintaining positive interactions. Committed to ensuring timely service and enhancing customer satisfaction.

Overview

19
19
years of professional experience
1978
1978
years of post-secondary education

Work History

Rural Carrier Associate

Monticello Post Office
Monticello, AR
07.2024 - Current

Fill in rural mail carrier for regular on leave day

  • Sorted incoming and outgoing mail for efficient distribution.
  • Maintained accurate records of deliveries and pickups.
  • Assisted customers with inquiries and service requests.
  • Followed safety protocols while operating postal equipment.
  • Ensured timely delivery while adhering to established schedules.
  • Drove vehicle and delivered mail to rural locations.

Customer Service Representative

Arkansas Department of Finance Revenue office
Monticello, AR
04.2007 - 12.2023

Renew and issue Drivers license and ID cards. Register vehicles,trailers,atv,boats, etc renew registrations. Help customers with issues regarding titles and drivers license. Collect sales tax .

  • Assisted customers with inquiries and product issues through various communication channels.
  • Provided timely resolutions to customer complaints while maintaining a positive attitude.
  • Collaborated with team members to improve service efficiency and customer satisfaction.
  • Trained new staff on operational procedures and customer service best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Monticello High School
Monticello, AR

Skills

Computer and smartphone skills, all types of office equipment, customer service skills

ReferencesCustom Section 1

Ronda Broughton- Postmaster Monticello Post Office 870-367-3122

Midge Baughn- Supervisor Revenue Office - 870-367-5226

Ginger Castleberry - Friend- 870-367-2727

Timeline

Rural Carrier Associate

Monticello Post Office
07.2024 - Current

Customer Service Representative

Arkansas Department of Finance Revenue office
04.2007 - 12.2023

Monticello High School