Rory Smith
Little Elm,TX
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
3
3
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
The Colony, TX
05.2023 - Current
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Processed customer orders for mailing supplies and services.
- Answered customer questions regarding postal procedures and policies.
- Performed daily cash reconciliation activities for retail sales transactions.
- Collected payment from customers for merchandise purchased at post office retail store.
Assistant Rural Carrier
United States Post Office
Little Elm, TX
03.2022 - 04.2023
- Provided customer service by responding to inquiries and requests for information about postal services.
- Handled cash transactions accurately when collecting fees from customers.
- Provided assistance to customers in locating missing parcels and packages.
- Contacted customers via phone or email regarding missed deliveries or changes in delivery schedule.
Merchandise Pickup Associate
Nebraska Furniture Mart
The Colony, TX
09.2021 - 02.2022
- Processed payments from customers who purchased items during pickups.
- Prepared invoices and other paperwork associated with customer transactions.
- Sorted, organized, and inventoried merchandise for pickup by customers.
Clerk
AutoZone
Little Elm, TX
05.2021 - 09.2021
- Processed payments, refunds, and exchanges accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Operated cash register to process cash, check, and credit card transactions.
- Answered phones in a courteous manner while providing excellent customer service.
Education
High School Diploma -
Ranchview High School
Irving, TX05-2021
Some College (No Degree) - Business Administration And Management
University of North Texas
Denton, TXSkills
- Customer Service
- Sorting and delivery
- Mail Management
- Computer savvy
- Verbal/written communication
- Team Collaboration
- Problem-solving skills
- Data Entry
- Microsoft Office proficiency
- Complaint Handling
Timeline
Rural Carrier Associate
United States Post Office
05.2023 - Current
Assistant Rural Carrier
United States Post Office
03.2022 - 04.2023
Merchandise Pickup Associate
Nebraska Furniture Mart
09.2021 - 02.2022
Clerk
AutoZone
05.2021 - 09.2021
High School Diploma -
Ranchview High School
Some College (No Degree) - Business Administration And Management
University of North Texas
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