Debbie Weare
De Tour Village
Summary
Dynamic Customer Service Representative with a proven ability to resolve complaints swiftly and effectively. Expertise in relationship building and call handling, committed to enhancing customer satisfaction through attentive service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
VRI
Franklin
12.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Care Center Representative
VRI
Franklin
08.2016 - 12.2019
- Demonstrated strong telephone etiquette while effectively resolving challenging calls, contributing to a positive customer experience.
- Applied problem-solving skills to navigate complex customer inquiries and situations, leading to successful outcomes and improved customer relations.
- Managed customer inquiries via phone and online channels, ensuring timely resolutions that enhanced customer satisfaction.
- Consistently achieved daily performance goals established by management.
Education
Exercise Science
Marshall University
Huntington, WV12-1992
Skills
- Customer relationship management
- Complaint resolution
- Telephonic communication
- Customer engagement
- Inbound communication
- Telephone etiquette
- Documentation
- Computer proficiency
- Problem solving
- Attention to detail
- Relationship building
Timeline
Customer Service Representative
VRI
12.2019 - Current
Care Center Representative
VRI
08.2016 - 12.2019
Exercise Science
Marshall University