Debbie White
Oak Grove,MO
Summary
Accomplished professional with over 29 years of experience in customer relations, notably at USTOY and Sustainable Apparel. Proficient in Microsoft Excel, with a proven track record of enhancing customer satisfaction and operational efficiency. Expertise in resolving complex issues to improve client experiences while upholding company integrity. Committed to leveraging skills in multitasking and team collaboration to drive continued success.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Customer Service Representative
USTOY
Grandview, MO
02.2018 - Current
- Assisting customers with placing orders via email, calls, or online.
- Found resolutions for all customer-related issues. That resolution involves replacing, refunding, tracking shipments, setting up online accounts, or other requirements. Assuring that the customer was completely satisfied.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Completed day-to-day duties accurately and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Office Administrator / Logistics / Warehouse Mngr
Sustainable Apparel LLC
Kansas City, MO
08.1988 - 04.2017
- I spent 18 years as the Warehouse Manager, and when the company changed directions, I spent 11 years working as a Senior Office Administrator.
- Managing and maintaining relations with our new warehouses on each coast.
- Customer service with our vendors and customers.
- Sales Staff Assistant.
- Production Orders and Customer Compliance.
- Overseas and domestic logistics.
- Order Entry.
- Order allocations using Excel spreadsheets.
- Invoicing via our EDI system, checking, and correcting any mistakes.
- Receiving products utilizing our EDI system, checking and correcting any mistakes.
- Maintaining and updating production and sales spreadsheets.
- Commercial invoices, and filling out customs forms.
Customer Service Manager / Warehouse Associate
Wal-Mart Store
Independence, Missouri
11.1984 - 08.1988
- As a customer service manager, I assisted customers with refunds and/or exchanges.
- Supervised the cashiers and maintained all impulse-buy inventory.
- Managed the cash drawer.
- Ran and maintained the closing sales reports.
- In the warehouse, I received inventory, priced items, and stocked shelves.
Education
Certificate of Course Completion - QuickBooks 101
Universal Class
Online Courses02-2018
High School Diploma -
Fort Scott High School
Fort Scott, KS05-1984
Some College (No Degree) - Accounting
Dickinson Business /school
Kansas City, MOSkills
- Customer relations
- Multitasking and organization
- Microsoft Excel
- Verbal and written communication
- Inbound and outbound calling
- Product and service solutions
- Order processing
- Team collaboration
- WDS
- AS400
- Shopify
- Zoey
- SalesWarp
Accomplishments
- 25 years of service award including an all expense paid trip to Hawaii
Certification
Certificate of Completion for QuickBooks 101
Timeline
Customer Service Representative
USTOY
02.2018 - Current
Office Administrator / Logistics / Warehouse Mngr
Sustainable Apparel LLC
08.1988 - 04.2017
Customer Service Manager / Warehouse Associate
Wal-Mart Store
11.1984 - 08.1988
Certificate of Course Completion - QuickBooks 101
Universal Class
High School Diploma -
Fort Scott High School
Some College (No Degree) - Accounting
Dickinson Business /school
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