Debbie Wilmot

Summary

Experienced Program and Product Manager with a strong background in technical support and enterprise data protection. Proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.

Overview

years of professional experience

Certification

Work History

Senior Program Manager

CXI UX

01.2020 - 07.2022

Directed strategic program management for Customer User Experience teams, supporting over 12 software releases and ensuring alignment of cross-functional initiatives with business objectives.
Integrated the Web Design team into Jira for enhanced tracking, communication, and timely coordination, contributing to accelerated product design and release cycles.
Engineered and maintained a lab system for design and research teams using Linux-Unix and Windows, improving technical research and design outcomes.
Monitored progress of multiple software and hardware projects to provide visibility and implement proactive risk mitigation and issue resolution.
Established a robust pre-release design review process to ensure customer ease of use and effective defect remediation, reinforcing program governance.
Mentored junior program managers, fostering professional growth and enhancing team performance.
Streamlined project workflows, improving collaboration and efficiency across diverse stakeholders.

Technical Support Lead

Backline Technical Support

Roseville, MN

05.2000 - 12.2019

Resolved customer issues and defects with NetBackup software, enhancing customer satisfaction and managing potential security risks.
Led a team of 10 members, providing mentorship and guidance to achieve effective case resolution and support team excellence.
Prepared comprehensive defect documentation and solutions for both internal and external audiences.
Developed and delivered training for new hires and ongoing education on NetBackup product areas, integrating cybersecurity concepts and technical support best practices.
Collaborated with development teams on special projects to support new feature implementations, risk management, and creation of support documentation.
Served as a technical expert in Veritas NetBackup, enterprise data structures, and various operating systems, network, security, virtualization, and clustering technologies.
Led technical support team to resolve complex customer issues efficiently.
Analyzed support metrics to identify trends and drive performance enhancements.
Mentored junior technicians, fostering skill development and knowledge sharing within the team.

Senior Product Manager

Veritas Technologies, LLC, Cohesity

Roseville, MN

08.2022 - 04.2025

Directed a team of 15 employees to deliver annual releases and quarterly updates, ensuring cross-functional alignment and on-time execution in support of strategic product and cybersecurity service initiatives.
Managed and tracked the product backlog using Atlassian Jira and Confluence to enhance agile collaboration and support coordinated program execution across teams.
Supervised a team of 18 in developing the System Health Insights management Web portal, aligning feature development with security goals.
Conducted customer and stakeholder interviews, leading live demos and webinars to drive adoption and refine customer-related requirements for product releases.
Drafted and reviewed customer-facing technical articles and product guides to ensure a consistent and clear customer experience.
Led cross-functional teams to define product vision and roadmap aligned with market needs.
Developed and prioritized product backlog, ensuring alignment with strategic goals and customer feedback.
Mentored junior product managers, fostering professional growth and knowledge sharing within the team.

Education

Bachelor of Science - Project Management

Minnesota State University Moorhead

Moorhead, MN

07.2022

Bachelor of Science - Management Information Systems

Cardinal Stritch University

Milwaukee, WI

Skills

Program & Project Management: Program Management, Agile Methodologies, Project Management Tools, Risk Management, SaaS Delivery Models, Systems implementation
Technical & Cybersecurity: Windows, RedHat, AIX, Solaris, HP, Veritas and Microsoft Clustering Technologies, Virtualization, Cloud based technologies, NetBackup, Cybersecurity
Leadership & Stakeholder Management: Product Management, Product Releases, Team Management, Backline Enterprise Technical Support, Training Development & Delivery, Atlassian Jira & Confluence, Documentation, Leadership, Stakeholder Management, Analytical Thinking, Organizational Excellence
Problem-solving skills
Project leadership
Strong analytical skills
Personnel management

Relationship management
Agile methodology
Software development lifecycle
Policy writing
Trends analysis
Business analysis

Websites