Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KARI MERSBERG

Lake Stevens,WA

Summary

Senior Program/Project Manager with 15+ years of experience leading complex large-scale projects and programs across multiple industries. I have expertise in bringing order to complex situations through strategic risk and change management, ensuring effective outcomes. Practiced in Agile, Waterfall and Hybrid SDLC methodologies. Known for a strong work ethic, teamwork focus, and advocate of best practices.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Program Manager

Trader Joe's (Contractor)
05.2023 - Current
  • Implemented fundamental program management processes that instantly added value, including progress tracking mechanisms, risk management, and an executive dahsboard for project oversight
  • Within the first 6 months, improved project efficiency through the development and implmentation of end-to-end project plans, which resulted in a 20% increase in on-time delivery
  • Enhanced project outcomes by facilitating stakeholder meetings, aligning business needs with project objectives, resulting in improved stakeholder satisfaction and successful project delivery
  • Contributed to the creation of templates in Excel, PowerPoint and Word, resulting in a 25% reduction in project management errors and improved project implementation within the IT PMO Portfolio group.

Sr. Program Manager

Globys
Seattle
11.2018 - 04.2023
  • Led complex agile initiatives with one of the largest enterprise telecommunications client, yielding 4M + of ARR and 1.5M in Change Requests in first year of client engagement.
  • Implemented Excel based resource availability forecasting and project allocation processes, leading to a 25% reduction in project delays and a 30% increase in overall project efficiency
  • Achieved a 25% increase in project change request revenue, generating an additional 1.5M in the first year, positively impacting project financial performance
  • Streamlined project defect resolution, reducing time to resolution by 40% by collaborating with cross-functional leads to define an escalation process with SLAs
  • Improved PMO portfolio on-time delivery by 30% by establishing appropriate governance structures for programs and projects based on organizational needs.
  • Provided leadership, mentoring, and coaching for five other Project Managers ensuring customer-facing Agile project deliverables were completed on schedule and budget.

Senior Technical Project Manager

T-Mobile
03.2018 - 10.2018
  • Facilitated cross-functional collaboration between business and IT teams to coordinate joint application development sessions with over 200 subject-matter experts, leading to improved alignment and faster decision-making across the enterprise
  • Utilized SharePoint documentation repository to allow teams to collaborate and make updates to Excel-based project plans and Word documentation.

Senior Technical Project Manager

T-Mobile
05.2016 - 12.2017
  • Led scope definition, created project plan, and worked with technology and design partners to secure resources for a $60M project implementing Oracle financial loan/lease system and enterprise platform changes
  • Accelerated the completion of design workshop sessions by three months by breaking the scope into work streams and planning multiple concurrent sessions
  • Managed program status updates, milestone reviews, action items, and risk remediation plans.

Vendor Program Manager

AT&T
02.2009 - 10.2015
  • Managed project intake, risk remediation, and scheduling of resources for a team of 250 vendor staff, providing application quality assurance for Ecommerce systems
  • Reduced vendor service costs by 10% in one year through SLA metrics and monitoring performance.

Senior Technical Director

AT&T
06.2009 - 12.2011
  • Established an integration end-to-end test process, streamlining testing lifecycle by 25%; shifted from a highly political exercise to a successful collaboration, enhancing team cohesion and project delivery
  • Streamlined the online sales group's testing process by implementing a comprehensive quality assurance integrated test function, resulting in a 20% reduction in post-release defects
  • Implemented a Sharepoint-based collaboration site for teams to share and track test cases stored in Excel.

Project/Program Manager

AT&T
02.2009 - 06.2009
  • In 60 days, UAT test timelines improved by 50% through proactive planning of scope and project plans, securing resources, and leading status meetings during the UAT process.

Operations Program Manager

Microsoft
02.2008 - 02.2009
  • Developed and implemented operational strategies to ensure UAT program objectives were met for the beta launch of adCenter Publisher for small business.
  • Developed User Acceptance Test cases in Excel and implemented Sharepoint site for tracking of test execution, defect tracking by 95% and enhancing test result tracking for the adCenter Publisher program.

Senior Program Manager

Harland Financial Solutions
01.2000 - 06.2007
  • Directed all aspects of program delivery for new and existing software products while serving as the program manager for the INTERLINQ product group
  • Created PMO best practices processes and documentation templates in Excel, Word, and PowerPoint
  • Leveraged Sharepoint for repository and collaboration
  • Streamlined program management processes, enhancing cross-functional collaboration and alignment.

Education

Associate Arts - General Studies

Shoreline Community College

Skills

  • Program, Project, & Resource Management
  • Agile, Waterfall, SAFe & Hybrid Methodologies
  • Systems Implementation & Management
  • Executive Engagement
  • Change & Risk Management
  • Roadmap Building and Management
  • Stakeholder & Customer Focused
  • Strategic Planning
  • Vendor Management
  • SaaS
  • Coaching & Mentoring
  • JIRA
  • Microsoft Office: Excel, PowerPoint, Word, Project
  • Smartsheet
  • Sharepoint
  • Continuous Process Improvements
  • Teamwork Mindset

Certification

Certified Scrum Master

Timeline

Senior Program Manager

Trader Joe's (Contractor)
05.2023 - Current

Sr. Program Manager

Globys
11.2018 - 04.2023

Senior Technical Project Manager

T-Mobile
03.2018 - 10.2018

Senior Technical Project Manager

T-Mobile
05.2016 - 12.2017

Senior Technical Director

AT&T
06.2009 - 12.2011

Project/Program Manager

AT&T
02.2009 - 06.2009

Vendor Program Manager

AT&T
02.2009 - 10.2015

Operations Program Manager

Microsoft
02.2008 - 02.2009

Senior Program Manager

Harland Financial Solutions
01.2000 - 06.2007

Associate Arts - General Studies

Shoreline Community College

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