Debbie Wilson
Dahlonega,GA
Summary
Executive Director and Business Office Manager with over 17 years of experience in delivering exceptional customer service and making informed decisions. Demonstrates a strong work ethic and professional demeanor, consistently taking initiative to improve operations. Proven leadership skills in coaching staff and fostering positive relationships with residents and families. Fast learner committed to driving organizational success through effective management and support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Director
Manor Lake Assisted Living
Gainesville, GA
11.2022 - 04.2025
- Oversaw all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and boosts employee engagement.
- Conducted risk assessments across operations to proactively identify potential issues.
- Maintained legal compliance by monitoring relevant laws, regulations, and guidelines.
- Managed operational and fiscal integrity while adhering to designated budget constraints.
- Recruited, hired, and trained staff on performance expectations and operational processes.
- Evaluated existing programs for improvement opportunities based on market analysis.
- Reviewed monthly financial statements for accuracy prior to board approval.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Experience with P&Ls.
- Experience with Variance Reports.
- Controlled all budgets to manage revenue and expenses to calculate my NOI.
- Experience with projection reports and spenddowns.
- Experience with Executive Summary.
- Experience with Budgets and controlling Budgets
Business Office Manager
Manor Lake Gainesville
Gainesville, GA
03.2019 - 11.2022
- Trained, supervised, and evaluated staff performance to boost productivity.
- Coordinated HR functions including recruitment, interviewing, and onboarding of new hires.
- Managed office budget while ensuring accuracy and compliance in financial records.
- Processed invoices and purchase orders to guarantee timely vendor payments.
- Resolved customer complaints promptly to uphold high service standards.
- Maintained employee records for payroll, vacation time, and benefits administration.
- Organized filing systems to enhance document retrieval efficiency.
- Acted as liaison among management, staff, and vendors to improve communication.
Business Office Manager
Gardens of Gainesville
Gainesville, GA
10.2010 - 12.2018
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and develo
- Maintained all HR and payroll for 100 employees
- Maintained all open positions
- Supervised 2 front desks of 12-member team.
- Maintained and oversaw all Accounts Receivable of 168 Residents
- Maintained all charges for 168 Residents
- Maintained all Accounts Payable for 2 buildings
- Maintained Company Credit Card
- Maintained all training of 100 employees
- Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.
- Coordinated daily and weekly schedules and monthly calendar obligations for 12 of my front desk employees.
Receptionist
Dogwood Forest Assisted Living
Gainesville, GA
07.2008 - 10.2010
- Verified visitor identification cards to grant building access.
- Maintained office supplies inventory by checking stock levels and placing orders as needed.
- Coordinated vendor services for office equipment repairs and maintenance.
- Compiled data into organized reports for management review.
- Provided exceptional customer service while assisting both internal and external clients.
- Managed company database, ensuring accuracy of contact information.
- Answered and directed incoming calls using multi-line phone system.
- Supported various departments with document preparation and data entry tasks.
Owner Operator
Self
Lula, GA
09.2003 - 09.2007
- Monitored annual inventory control to align with current operational needs.
- Controlled costs through effective inventory management practices.
- Oversaw daily operations by implementing standardized procedures.
- Resolved customer issues promptly, resulting in increased satisfaction ratings.
- Founded and operated a successful business with sustainable growth.
- Automated office operations for payroll, accounts payable, accounts receivable, and record tracking.
Education
GED -
East Hall High School
Gainesville08-2021
GSLA
RoswellSkills
- Training and development
- File and data retrieval systems
- Business operations management
- Scheduling and calendar management
- Inventory control
- Human resources management
- Human resources' best practices
- Payroll for 100
- Expense reporting
- Process improvements
- Invoicing and billing
- Customer service orientation
- Office administration
- Word and Excel
- Long-Term Care Insurance
- Kronos and ADP
- Yardi and Matrix
- Ariba and Workday
- Safe rent
- Concur for Company Credit Card
- Ordering all office supplies
Affiliations
- I love all sports and we go to alot of games
- I love the lake getting on our boat and cruising the lake is so relaxing
- My family i have 6 wonderful grown kids and 10 wonderful grandkids and my husband Johnny who stands by me
- We love traveling going to casino, mountains and beach
Accomplishments
- I have been employee of month 15 times
- Made my NOI and received my bonus almost every quarter
Certification
- Administrator License
- All Training hours
Languages
English
Professional
References
References available upon request.
Timeline
Executive Director
Manor Lake Assisted Living
11.2022 - 04.2025
Business Office Manager
Manor Lake Gainesville
03.2019 - 11.2022
Business Office Manager
Gardens of Gainesville
10.2010 - 12.2018
Receptionist
Dogwood Forest Assisted Living
07.2008 - 10.2010
Owner Operator
Self
09.2003 - 09.2007
GED -
East Hall High School
GSLA
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