Jennifer Hickman
Visalia,Hawaii
Summary
Seasoned Executive Director of Operations with background in delivering operational efficiency and achieving strategic objectives. Skilled in overseeing daily operations, implementing process improvements, and managing cross-functional teams. Known for strong leadership skills, decision-making abilities, and track record of driving growth. Successful in fostering collaborative environments to propel organizational success.
Overview
21
21
years of professional experience
Work History
Executive Director of Operations
Institute for Human Services
Honolulu, HI
06.2021 - Current
- Supported quarterly performance assessments to increase employee retention and performance improvement.
- Organized special company and team-building events to increase employee collaboration, trust and communication.
- Coordinated and conducted employee onboarding activities.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
- Conducted instructional sessions regarding clinic practices, outlining welfare policies and ensuring adherence from all attendees.
- Advised managers on effective resolution of employee relations issues in a timely manner.
- Assessed work processes to identify employee exposure risks
- Managed emergency response plans, overseeing drills and assigning tasks to team members.
- Ensured compliance with occupational health and safety regulations at local, state, and federal levels.
- Contributed to the continuous improvement of workplace safety culture through strategy development.
- Conducted exit interviews, quickly completing necessary employment termination paperwork.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
- Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
- Addressed conflicts between employees by providing mediation services.
Counselor
BAART
05.2019 - 06.2021
- Responsible for a caseload of 40+ individuals struggling with addiction and utilizing Medication Assisted Treatment (MAT)
- This position required the utilization of various counseling techniques and theories, combined with case management and counseling skills
- Creating treatment plans, assessments, intake, and transitional plans are all required, along with detailed case notes and appropriate referrals when necessary
- It was my responsibility to build rapport as well as create a safe environment for clients to heal from addiction
- Treated clients with compassion, honesty, and integrity while cultivating an open and honest atmosphere
Counselor
Department of Corrections
, HI
05.2015 - 04.2019
- Monitored compliance with applicable labor laws and regulations.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Conducted investigations into workplace complaints or violations of company policy.
- Interpreted employment laws, collective bargaining agreements, personnel policies and procedures for managers and employees.
- Screen, process, and schedule all inmate appointments according to Title 15, policy and procedure, and laws and regulations.
- Conduct detailed evaluations of gathered healthcare data on the inmate population
- Utilized Institutional databases for planning and evaluation
- Developed and implemented policies, procedures, and programs related to employee relations.
Job Cost Analyst/Buyer
Agri Valley Irrigation
02.2012 - 05.2015
- This position required intense cooperation with all departments to ensure proper business etiquette, customer service, and analysis of all inventory, time, and expenses of the entire company
- Included consultative and analytical staff services assignments such as program evaluation and planning systems development, budgeting planning training management, and personnel analysis
- It was mandated to ensure all costs for companies and clients were 100% accurate
- In this position, I was responsible for all aspects of running a successful office
- Duties included printing large quantities of material, faxing, scanning, and operating the stamp machine and lamination machine
- Also responsible for ordering all necessary office supplies
- Proficient in Microsoft Word, Excel, and PowerPoint and able to deliver presentations accordingly
Business Manager
Macy's Cosmetics
01.2010 - 02.2012
- In this position, I was responsible for multiple units within the region
- It was required that I be responsible for varied, complex analytical tasks, such as employee evaluation, product launch and planning, trend analysis and development, budgeting, planning, management, personnel analysis and consultative services
- Formulated policies, procedures and a broad spectrum of administrative and employee related concerns
- This position also mandated knowledge of company techniques
- Logical reasoning and leadership skills were essential to ensure training, goal setting and achievement, and problem-solving
Director of Website
02.2006 - 01.2010
- Analyzed budget tracking, cell phone usage, and Payroll Reports
- Analytical studies of organization, procedures, budgetary requirements, and personnel management gather, tabulates, and analyze data draws organization, workload, and other charts, interviews and consults with departmental officials, employees, and others to give and secure information prepares reports and makes recommendations on procedures, policies and processes
- In this position I was responsible for all aspects of running a successful office
- Duties included printing large quantities of material faxing, scanning, and operating the stamp machine and lamination machine
- Also responsible for ordering all necessary office supplies
- Required to be proficient in Microsoft Word, Excel, and PowerPoint and deliver presentations accordingly
Director of Training
Weight Loss Centers
, LA
12.2003 - 01.2006
- Directed operations in multiple healthcare centers and executed project rollout for seven sites within California
- Maintained rigorous standards for health code compliance
- Coordinated professional development events
- Planned effective training programs to enhance skillsets
- Directed infrastructure development initiatives
- Engaged with large audiences of up to 5,000 through thorough delivery of prepared and original material
- Facilitated comprehensive supervisory and sales training
- Experienced with using Word, Excel, PowerPoint, and Safari proficiently
Education
PhD Candidate - Clinical Psychology
Grand Canyon University
Phoenix, AZ05.2025
Masters - Counseling/Psychology
Grand Canyon University
01.2020
Skills
- Training development
- Coaching and Mentoring
- Cross-Functional Collaboration
- Employee Handbook Development
- Leadership Development
- Fiscal oversight
- Executive Leadership
- Budget Administration
- Recruitment and retention
- Change Management
- Employee Development
- Employee Relations
- Staff Management
Authorizedtowork
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Executive Director of Operations
Institute for Human Services
06.2021 - Current
Counselor
BAART
05.2019 - 06.2021
Counselor
Department of Corrections
05.2015 - 04.2019
Job Cost Analyst/Buyer
Agri Valley Irrigation
02.2012 - 05.2015
Business Manager
Macy's Cosmetics
01.2010 - 02.2012
Director of Website
02.2006 - 01.2010
Director of Training
Weight Loss Centers
12.2003 - 01.2006
PhD Candidate - Clinical Psychology
Grand Canyon University
Masters - Counseling/Psychology
Grand Canyon University
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