Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Toni Silva

6370 Hawaii Kai Drive #49 Honolulu,Hawaii

Summary

Educated and experienced professional looking to find part time work that utilizes my education, expertise, and passion of this field.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Coeur D'Alene Arthritis Clinic
03.2011 - 01.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Guest Services Manager

Clark House
04.2007 - 11.2011
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Helped with new staff to develop best housekeeping strategies and time managements skills.
  • Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

Specialist in Community College Teaching - Medical Assisting

Apollo Community College
Spokane, WA
09.2004

Skills

  • Patient-Focused Care
  • Medical Terminology
  • Phlebotomy
  • Patient Scheduling
  • Procedure Assistance
  • Companionship and Emotional Support
  • Medical Equipment Operation
  • Direct Patient Care
  • Appointment Setting
  • Medical Billing and Coding
  • Medical Procedures
  • Patient Care Coordination
  • Professional Bedside Manner
  • OB/GYN Procedures
  • Family Education
  • Vital Sign Monitoring
  • Medical Terminology Knowledge
  • Insurance Claims
  • Medical Billing

Additional Information

Experience with supporting women during pregnancy, labor, and delivery as a professional doula.

Timeline

Medical Assistant

Coeur D'Alene Arthritis Clinic
03.2011 - 01.2016

Guest Services Manager

Clark House
04.2007 - 11.2011

Specialist in Community College Teaching - Medical Assisting

Apollo Community College

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Toni Silva