Debbie Wolfingbarger
Saint Albans,WV
Summary
Quality assurance specialist with strong focus on documentation and compliance. Adept at maintaining rigorous standards and ensuring accuracy in all records. Strong collaborator who adapts to changing needs and consistently delivers results. Skilled in process improvement and regulatory adherence. Known for reliability and enhancing team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
UHC
Charleston, WV
09.2025 - Current
- Strategically direct the analysis of quality metrics across regional centers to enhance performance. Lead initiatives in root cause analysis for sentinel events, aiming to reduce future occurrences. Develop and execute performance improvement plans for underperforming centers to elevate quality standards. Oversee compliance with CMS and state regulatory requirements to uphold operational integrity.
- Lead quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Conduct comprehensive audits to identify areas for process improvement and efficiency gains.
- Train and mentor junior staff on best practices in quality control methodologies.
- Collaborate with cross-functional teams to resolve quality issues promptly, enhancing customer satisfaction.
- Analyze data trends to inform strategic decisions regarding product development and improvements.
- Spearhead corrective action plans for non-conformance issues, driving continuous improvement efforts.
Director of Operations
AMEDYSIS HOME HEALTH
Ripley, WV
05.2023 - 09.2023
- Achieved compliance with state and federal regulations through effective management of home health services. Enhanced staff capabilities through targeted supervision and education. Optimized daily operations to maximize agency profitability. Analyzed data to support financial accountability and deliver quality outcomes.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Administrator
Personal Touch Home Care
Hurricane, WV
08.2017 - 04.2023
- Oversight of all day to day operations for the branch. Staff supervision, productivity management, reviewing financial reports to make certain the branch is being financially responsible. Working with the compliance officer to ensure 100% compliance with the CMS regulations. Oasis review and documentation review. Survey prep.
- Managed scheduling and coordination of care services for clients.
- Developed and implemented operational procedures to enhance service delivery efficiency.
- Trained and mentored junior staff on best practices in client care administration.
- Oversaw compliance with healthcare regulations and quality standards within home care services.
- Led initiatives to enhance employee training programs focused on client-centered care approaches.
- Fostered collaborative relationships with healthcare professionals to support comprehensive client care plans.
RN Clinical Manager
Amedisys
Charleston, WV
02.1999 - 01.2020
- Manager of home health employees assisted with chart reviews reviewed oasis
- Improved team moral and improved customer service surveys
- Developed and implemented training programs for nursing staff to improve competency.
- Monitored compliance with regulatory requirements, ensuring adherence to best practices.
- Mentored nursing staff, fostering professional development and promoting leadership skills.
RN Case Manager
Stonerise Home Health
Charleston, WV
07.2013 - 08.2017
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Monitored patient progress and adjusted care plans based on evolving health status.
- Educated patients and caregivers on disease management and preventive strategies for improved self-care.
Assistant Director of Nursing
Riverside Health & Rehabilitation
Charleston, WV
03.2011 - 07.2013
- The overall staff moral was increased and no citations with state survey
- Oversaw scheduling and staffing for nursing personnel, balancing workload to ensure adequate coverage and support.
- Conducted performance evaluations, providing constructive feedback to enhance staff skills and operational effectiveness.
- Managed budgetary allocations for nursing services, ensuring efficient use of resources while maintaining high-quality care.
- Mentored nursing staff, fostering professional development and improving team performance through training initiatives.
- Developed and implemented nursing protocols to enhance patient care and compliance with regulatory standards.
Compliance Coordinator
St Vincent
Little Rock, AR
01.2005 - 03.2011
- Ensured compliance with regulatory standards through regular audits and assessments.
- Developed and maintained compliance documentation for policies and procedures.
- Coordinated training sessions to educate staff on compliance requirements and best practices.
- Monitored changes in legislation to update internal compliance frameworks accordingly.
- Collaborated with cross-functional teams to implement compliance initiatives effectively.
- Identified areas for process improvement within compliance operations to enhance efficiency.
- Led investigations into compliance violations, providing recommendations for corrective actions.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
Education
Nursing (ADN) -
University of Charleston
Charleston, WV01-1995
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Decision-making
- Team collaboration
- Quality improvements
- Data analysis
- Quality management systems
- Team leadership
- Risk management
- Documentation and reporting
- Internal audits
- Correction action planning
- Establishing and enforcing policy
- Quality system implementation
Accomplishments
Ranked consistently in the top 5 for agency overall quality score
Certification
- RN LICENSE
Timeline
Quality Assurance Specialist
UHC
09.2025 - Current
Director of Operations
AMEDYSIS HOME HEALTH
05.2023 - 09.2023
Administrator
Personal Touch Home Care
08.2017 - 04.2023
RN Case Manager
Stonerise Home Health
07.2013 - 08.2017
Assistant Director of Nursing
Riverside Health & Rehabilitation
03.2011 - 07.2013
Compliance Coordinator
St Vincent
01.2005 - 03.2011
RN Clinical Manager
Amedisys
02.1999 - 01.2020
Nursing (ADN) -
University of Charleston