Debbie Zerby
Davison,MI
Summary
Dynamic operations manager with a proven track record at Nino Salvaggio, excelling in team leadership and customer service. Enhanced performance outcomes through strategic problem-solving and effective budget management. Skilled in negotiating contracts and optimizing inventory, consistently delivering projects on time while fostering a culture of accountability and engagement among staff.
Overview
14
14
years of professional experience
Work History
Floral & Giftwares Operations Manager
Nino Salvaggio
Troy, MI
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Streamlined goods management to support timely distribution.
Floral & Giftwares Operations Manager
Nino Salvaggio
Troy, MI
02.2011 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Gift Manager
Ace Hardware
Clarkston, MI
01.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Sales Associate
Mayesh Wholesale
Romulus, MI
11.2022 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Pink Lady Slipper
Swartz Creek
07.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Yes - General Studies
Fenton High
Fenton, MI1987
Skills
- Operations management
- Customer service
- Team leadership
- Problem-solving
Timeline
Floral & Giftwares Operations Manager
Nino Salvaggio
07.2023 - Current
Sales Associate
Mayesh Wholesale
11.2022 - 05.2023
Store Manager
Pink Lady Slipper
07.2022 - 01.2023
Gift Manager
Ace Hardware
01.2022 - 06.2023
Floral & Giftwares Operations Manager
Nino Salvaggio
02.2011 - 11.2022
Yes - General Studies
Fenton High