Debbie Ann Baker
1451 NW 108th Avenue, Plantation,FL
Summary
Dynamic leader with proven success in driving revenue growth and developing high-performing sales teams. Expertise in new business development and client-focused sales strategies, achieving over $7.8M in annual sales.
Overview
20
20
years of professional experience
Work History
Manager Consumer Sales
Norwegian Cruise Line
Sunrise, FL
10.2021 - 03.2026
- Demonstrated strong leadership by coaching, developing, and empowering sales agents to consistently exceed performance goals
- Cultivated a high-performance culture focused on guest loyalty, driving retention and long-term customer relationships
- Successfully trained and developed both rookie and veteran sales teams, improving overall productivity and sales effectiveness
- Led teams to earn “Team of the Month” recognition multiple times throughout the year
- Drove significant revenue growth, achieving over $3M in annual sales with rookie teams and $7.8M annually with veteran teams.
- Led and participated in key initiatives for the company such as "More at Sea" / "Free at Sea" and "Norwegian Care Travel Protection" .
Personal Cruise Consultant
Norwegian Cruise Line
Sunrise, FL
07.2018 - 09.2021
- Designed personalized cruise itineraries tailored to client preferences, resulting in enhanced customer satisfaction and repeat business
- Delivered expert guidance on destinations, onboard amenities, and excursions to elevate the overall guest experience
- Partnered with marketing teams to successfully promote exclusive offers and cruise packages, increasing client engagement and bookings.
- Mentored and trained junior consultants on product knowledge and customer service best practices, strengthening team performance.
- Consistently recognized as a Top Producer, achieving high sales volume and exceeding revenue targets
- Earned “Century Club” recognition multiple times annually for outstanding sales performance.
Export Manager
Imperial Freight Brokers
Miami, FL
03.2016 - 06.2016
- Directed comprehensive operations to facilitate efficient cargo export through ocean and air channels.
- Analyzed carrier proposals and negotiated service contracts and rates to enhance cost-effectiveness and service quality.
- Established and maintained strong customer connections while exploring new business ventures in Caribbean markets.
- Established partnerships with competent providers in key markets to ensure full-service solutions for clients.
- Identified and pursued new clients to expand export and warehousing operations.
Trade Lane Manager - Caribbean
Econocaribe Consoldated Inc (Ecu Worldwide)
Miami, FL
07.2006 - 12.2015
- Coordinated sales initiatives and provided leadership to sales representatives operating in 12 Caribbean islands.
- Developed and executed budget plans and growth strategies to enhance profit margins in specific market segments.
- Oversaw contract administration and bid evaluations to enhance operational efficiency in Caribbean markets.
- Formulated comprehensive marketing strategies aimed at driving revenue growth for LCL, FCL, airfreight, and project cargo divisions.
- Led the development of incentive and performance evaluation reports for direct reports, driving annual sales initiatives. Coordinated annual seminars and customer service appreciation events to foster team morale and strengthen client relationships.
- Implemented effective strategies for training, developing, and hiring sales representatives to build a high-performing sales team.
Education
Diploma - Shipping Logistics And Maritime Law
Caribbean Maritime University
Jamaica W.I.BBA - Business Administration And Management
University of The West Indies
Jamaica W.ISkills
- Effective team leadership
- High-Level Sales Proficiency
- Strategic planning expertise
- Competitive Intelligence
- New Business Development
- Trust-focused selling
- Effective team contributor
- Sales trend analysis skills
- Client-focused sales approach
Timeline
Manager Consumer Sales
Norwegian Cruise Line
10.2021 - 03.2026
Personal Cruise Consultant
Norwegian Cruise Line
07.2018 - 09.2021
Export Manager
Imperial Freight Brokers
03.2016 - 06.2016
Trade Lane Manager - Caribbean
Econocaribe Consoldated Inc (Ecu Worldwide)
07.2006 - 12.2015
Diploma - Shipping Logistics And Maritime Law
Caribbean Maritime University
BBA - Business Administration And Management
University of The West Indies
Manager of the Year 2022 and 2023 (NCL)
The team with the most "Team of the Month" wins gets recognized with this award at the end of each year.
Back to Back accomplishment for producing Top Performing Cruise Consultants and meeting Goal achievement on a Monthly basis.