Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBBIE E. BOND

Summary

Quality Control/Grants Management Specialist with expertise in audits, data analysis, and process improvement for federally regulated programs. Skilled in grants management and disaster loan operations—evaluating applications and financial documentation, resolving discrepancies, and ensuring regulatory compliance while maintaining precise Salesforce records. Collaborative partner with FEMA and other agencies. Trusted trainer and coordinator who foster shared accountability and continuous improvement in mission-driven organizations.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Small Business Administration
Atlanta, GA
02.2025 - Current

Communicates effectively with diverse customer financial circumstances in an organizational setting.

Clarified financial programs and product information to assist customers effectively.

Provided clear, concise oral and written communication to others while operating in a stressful environment.

Followed supervisory guidelines to achieve department objectives, demonstrating flexibility and multi-tasking capabilities.

Collaborated with management on various duties requiring flexibility, sound judgment, and confidentiality.

Handled confidential documents and information to ensure privacy and security.

Operates governmental computer systems to create spreadsheets and presentations; uses a computer database.

Quality Control Specialist

Small Business Administration
Washington, District of Columbia
02.2023 - 02.2025

Proficient in data analysis, process improvement, and regulatory compliance, leading to significant improvements in production efficiency and product reliability.

Partnered with production teams to identify root causes of quality issues, promoting accountability and continuous quality improvement.

Conducted audits to enhance program results through detailed analysis of quality metrics.

Coordinated disaster loan processes and optimized operational efficiency, fostering continuous improvement and shared accountability among teams.

Grants Management Specialist

Small Business Administration
Washington, District of Columbia
03.2019 - 02.2023

Streamlined grant application evaluations, enhancing decision accuracy and ensuring compliance with federal standards.

Evaluated grant applications for federal compliance, enhancing accuracy of funding decisions.

Guide program managers on grant regulations, facilitating compliance and process understanding.

Provided expert guidance to program managers on grant regulations, fostering a deeper understanding and smoother compliance across teams.

Coordinated training sessions for program managers, improving compliance understanding and reinforcing grant management processes.

Orchestrated cross-departmental meetings to align grant evaluations, improving assessment thoroughness and speeding up funding decisions.

Improve revenue evaluation accuracy, aiding decision-making and transparency.

Analyzed financial discrepancies, implementing corrective measures that improved reporting accuracy and transparency.

Neighborhood Watch Coordinator

Memphis Police Department
Memphis, TN
03.2015 - 11.2017

Lead community initiatives, increasing program participation and reducing local crime rates.

Collaborate with law enforcement to deliver safety workshops, boosting resident preparedness.

Analyze crime data to guide safety measures, enhancing community security and trust.

Partnered with local organizations to develop safety campaigns, strengthening community ties and promoting collective vigilance.

Monitor crime trends to adjust community safety strategies, resulting in measurable improvements in crime detection and response.

Evaluate crime stats to refine safety protocols, achieving notable security improvements.

Implement targeted outreach programs, engaging diverse community members and enhancing participation in safety initiatives.

Maintain incident records for accurate reporting, fostering transparency and accountability.

Education

Master of Science - Management

Belhaven University
Jackson, MS

BBA - Management

LeMoyne College
Memphis, TN

Skills

  • Customer relationship management
  • Customer feedback
  • Issue resolution
  • Data analysis
  • Document management
  • Budget management
  • Financial communication

Timeline

Customer Service Representative

Small Business Administration
02.2025 - Current

Quality Control Specialist

Small Business Administration
02.2023 - 02.2025

Grants Management Specialist

Small Business Administration
03.2019 - 02.2023

Neighborhood Watch Coordinator

Memphis Police Department
03.2015 - 11.2017

Master of Science - Management

Belhaven University

BBA - Management

LeMoyne College
DEBBIE E. BOND