Debbie Passmore
VP
Carolina Beach,NC
Summary
Innovative and entrepreneurial leader with success in growing and leading diverse cross functional teams to execute winning strategies in restaurant companies. A curious mindset, focused on continuous learning and able to bring energy, enthusiasm, and humor to motivate teams to achieve excellence. Proficient in managing restaurant operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Overview
38
38
years of professional experience
Work History
Director of Operations
Applebee's Mid Atlantic/Thrive Restaurant Group
05.2016 - 10.2023
- Responsible for regional business consisting of 6-8 Applebee's locations in NC and SC.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Responsible for leading successful sales, profit, staffing, operations, and training.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Owner/ Restaurant Business Consultant
Debbie Passmore
06.2013 - 04.2016
- Created start-up consultancy providing advisory and consulting services to restaurant owners.
- Provided support in creating business plans, training programs, service initiatives, marketing strategies, menu enhancements, operational improvements, and business analysis for restaurant companies.
- Assisted in talent selection process for multiple companies in casual dining segment.
Vice President
Applebee's Franchise Groups, AmRest, LLC
01.2000 - 05.2013
- Operated 103 locations in sixteen states with annual revenue of $192 million.
- Led all aspects of regional business for eighty-three locations, including operations, marketing, training, human resources, finance, and development with sales of $192 million.
- Recognized as top performer each year in sales and profit
- Led training and development for 103 Applebee's locations, comprising six thousand employees.
- Led training teams in development of management training programs, new store openings and Applebee's University programs in conjunction with divisional VP role.
- Built and nurtured teams by developing and inspiring people across various functions to work collaboratively to exceed targets in sales, profit, and operational performance.
Owner Restaurant Business Consultant
Debbie Passmore
03.1998 - 01.2000
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Proactively identified areas of risk within organization and implemented necessary safeguards mitigating any potential negative impact on business.
President
Apple South , Inc
01.1986 - 01.1998
- Responsible for Applebee's division with 232 locations with over $450 million in annual revenue.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Achieved top results leading team of regional directors across various geographies and regions.
- Led restaurant growth through ground-up builds and acquisitions and developed strategic plan for transition and integration of acquired teams.
- Served as member of Applebee's Franchise Kitchen Council and Applebee's Franchise Business Council.
- Facilitated communication between departmental teams and stakeholders to build consensus.
- Reduced operational costs through strategic cost management initiatives.
Education
BA Journalism -
University of North Carolina Chapel Hill
Chapel Hill, NC08.1982
Certification - Business Administration And Management
Georgia Technical Institute, Apple South Management Institute
Atlanta, GA06.1996
Skills
- Employee Motivation
- Operations Management
- Financial Management
- Customer Relations
- Business Management
- Business Leadership
- Training Management
- Strategic planning and execution
Timeline
Director of Operations
Applebee's Mid Atlantic/Thrive Restaurant Group
05.2016 - 10.2023
Owner/ Restaurant Business Consultant
Debbie Passmore
06.2013 - 04.2016
Vice President
Applebee's Franchise Groups, AmRest, LLC
01.2000 - 05.2013
Owner Restaurant Business Consultant
Debbie Passmore
03.1998 - 01.2000
President
Apple South , Inc
01.1986 - 01.1998
BA Journalism -
University of North Carolina Chapel Hill
Certification - Business Administration And Management
Georgia Technical Institute, Apple South Management Institute
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