Tyler Wilkins
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet strategic goals. . Proactive and hardworking individual focused on continuous operational improvement. Self-assured in my management and business leadership skills to secure a new role and responsible career opportunity while making significant contribution to the success of the organization. Talented in developing partnerships, overseeing personnel and developing tactical plans.
Overview
4
4
years of professional experience
Work History
Director of Operations
Chic-Fil-A
02.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
Operations Manager
Achievement Development Services, LLC
01.2020 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and clients.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Mental Health Professional
Hype Counseling Services
06.2019 - 01.2020
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Documented client progress in confidential files.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
Bachelor of Arts - Sociology
University of Richmond
Richmond, VA05.2019
Skills
- Management
- Confidence
- Business Intelligence
- Operation Monitoring
- Market Growth
- Leadership
- Staff Management
- Time Management
- Employee Motivation
- Communicator and Goal Oriented
- Delegation
- Employee Motivation
- Time Management
Timeline
Director of Operations
Chic-Fil-A
02.2023 - Current
Operations Manager
Achievement Development Services, LLC
01.2020 - 09.2022
Mental Health Professional
Hype Counseling Services
06.2019 - 01.2020
Bachelor of Arts - Sociology
University of Richmond
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