Debby Baker
Professional worker
Johnson City,TN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Resourceful Team Member with proven history of reliability and excellent work.
Dedicated to quality assurance and maximizing daily progress. Hardworking Assembler offering 15+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
Overview
18
18
years of professional experience
Work History
Fast Food Manager
Pals
11.2016 - Current
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Will work cashier station, drink station, fry station or bagging station depending on where I am needed based on crew for the night.
- As closing manager other duties included counting the cash drawer and the safe, completing the nightly deposit, Making sure there was inventory for the next day, Following up on the crew making sure they have cleaned and stocked their stations. Doing an end of the day closing report after a quick walk thru to make sure everything is turned off and the store is in proper condition.
Assembly Line Worker
A. O. Smith
02.2008 - Current
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Kitchen Corner Floor Associate
K-Mart Department Store
11.2012 - 11.2016
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Returns Specialist
Home Shopping Network
08.2005 - 11.2007
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Processed refunds and exchanges in accordance with company policy.
- Unloaded, inspected and stored damaged and returned products.
- Documented returned product details in [Software] inventory tracking system.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Mechanical Drafting Technology
Northeast State Community College
Blountville, TNAccounting
Steed College
Kingsport, TNGED -
Coastal Carolina Community College
Jacksonville, NCSkills
- Food Preparation and Safety
- Food Service Background
- Complaint Resolution
- Customer Service Best Practices
- Staff Supervision
- Teamwork and Collaboration
- Suggestive Selling
- Thorough Knowledge of Product
- Good Manufacturing Practices
- Assembly Instructions
- Wrench and Torque Driver Operation
- Team Communication and Collaboration
- Problem Identification
- Visual Inspection
- Maintaining Clean Work Areas
- Checking Product Quality
- Return and Exchange Processing
- Production Targets
- Returns and Refunds
- Complex Problem-Solving
- Basic Mathematical Calculations
- Merchandise Packaging
- Customer Inquiries
- Materials Movement
- Price Identification
- Corrective Actions
- Restock Products
- Warehouse Procedures
- Cash Register Operations
- Excellent Work Ethic
- Sales Floor Support
- Active Listening
- Safety Protocol Knowledge
Hobbies and family
I love to read and collect mostly romance books but do have an interest in mystery and suspense books as well. Besides reading, I love music and even though I can't sing worth a dime, you'll catch me singing in the car with my favorite country station on. I collect music and have music from the 1960's on up in what is considered soft rock, rock & roll, disco and country. It has given me great pleasure to see vinyl make a come back. My 2nd greatest love though is my fur family. With 3 mixed breed dogs and 5 Boston Terriers (we breed the Bostons) and yes, we also have 3 Snowshoe Siamese cats, having a love for animals is a must. Our babies, Yonah, Punkin, Ma Ti, Tucker, Bailey, Cricket, Cooper, Lyla, Ma Ling, Zhen Zhen and Me Shu are our pride and joy and the children we live with since our grown children left the nest and carried on with their own lives.
I enjoy Nascar and go to the races at Bristol and Charlotte, NC and occasionally we will go to a third race track. I enjoy playing games on my pc and tablet. Like a lot of women, I love Romance movies making Hallmark channels (3 of them) a part of my life.
My greatest love is that of my family. My husband Henry and I have been married for 6 years and between us have 5 children, 5 grandchildren and 2 great-grandsons and one on the way.
Timeline
Fast Food Manager
Pals
11.2016 - Current
Kitchen Corner Floor Associate
K-Mart Department Store
11.2012 - 11.2016
Assembly Line Worker
A. O. Smith
02.2008 - Current
Returns Specialist
Home Shopping Network
08.2005 - 11.2007
Mechanical Drafting Technology
Northeast State Community College
Accounting
Steed College
GED -
Coastal Carolina Community College
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