Debby Connelly
Augusta,GA
Summary
Customer service manager with 10+ years of experience in "big box" retail settings. Achieved record-high satisfaction ratings, improved bottom line, and turned around under-performing operations. Respected builder and leader of customer-focused teams, fostering a shared commitment to customer service as a key driver of company goal attainment. Lead by example to ensure execution of safety, security, quality, and store operations policies.
Overview
13
13
years of professional experience
Work History
Operations Manager
The Home Depot
03.2017 - 05.2021
- wManager-On-Duty responsibilities (e.g., opening and closing the store, signing for deliveries and markdowns, handling store level complaints in person or over the phone)
- Managed associate's performance through the communication of goals, documenting and evaluating their performance; development through informal (e.g., on-floor coaching) and formal (e.g., written evaluation) performance-based feedback
- Managed, supervised and delegated daily work schedules and assignments for 100-150 employees
- Completed and reported weekly, monthly and quarterly audits to the Store Manager
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
Department Manager
The Home Depot
03.2011 - 09.2017
- Improved customer satisfaction rates through attentive service and prompt issue resolution
- Managed inventory levels and shelf maintenance
- Executed corporate promotions, driving increased foot traffic and sales
- Evaluated employee performance and conveyed constructive feedback to improve skills for 10-20 employees
Assistant Manager
Grovetown Farm and Garden
01.2008 - 03.2011
- Managed the day to day operations of the business and ensured that it operated smoothly along with customer satisfaction
- Supervised up to 10 employees by making sure they were understanding sales numbers and their sales goals as well as their daily task lists
Office Operations Supervisor
US Census Bureau
01.2009 - 09.2010
- Oversaw the preparation, evaluation and distribution of material for 8 counties across Georgia and SC for the Census Bureau
- Maintained an inventory of maps and map updates for 8 counties
- Entered data into computer systems on a daily basis for all Census projects
- Trained and supervised clerks in office operations
- Supervised payroll, personnel and supply management for office employees
Education
Bachelor of Arts - Political Science, Marketing
Clemson University
Clemson, SCSkills
- Customer Service Leadership
- Customer Experience Improvement
- Complaint Handling & Resolution
- Front-End Supervision
- Retail Operations Management
- Sales & Margin Improvement
- Team-Building & Training
Timeline
Operations Manager
The Home Depot
03.2017 - 05.2021
Department Manager
The Home Depot
03.2011 - 09.2017
Office Operations Supervisor
US Census Bureau
01.2009 - 09.2010
Assistant Manager
Grovetown Farm and Garden
01.2008 - 03.2011
Bachelor of Arts - Political Science, Marketing
Clemson University
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