Kainat Ikram
Huntington Station
Work Preference
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and service information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
3
3
Languages
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Club Manager, Operations Manager
LA Fitness
04.2025 - Current
- Streamlined daily operations to enhance member experience and facility efficiency.
- Implemented training programs for staff, improving service quality and team performance.
- Coordinated scheduling and resource allocation to optimize staffing levels during peak hours.
- Led initiatives to maintain compliance with health and safety standards across all facilities.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Front Desk Receptionist
LA Fitness
10.2022 - 04.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance member satisfaction.
- Coordinated membership registrations and renewals, maintaining accurate records in the club management system.
- Trained new reception staff on operational procedures and customer service protocols to ensure consistent performance.
- Collaborated with management to enhance member engagement initiatives through effective communication strategies.
- Maintained an organized and clean front office area to create professional and welcoming a professional and welcoming environment for visitors and employees.
Teacher's Assistant
Farmingdale Child Care
09.2023 - 03.2024
- Collaborated with the lead teacher to implement lesson plans and classroom activities.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Organized classroom materials and resources for effective teaching sessions.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Home Health Aide
All Metro Home Care
03.2020 - 02.2022
- Provided personal care and assistance with daily living activities to enhance client quality of life.
- Monitored vital signs and health conditions, ensuring timely communication of changes to healthcare professionals.
- Developed individualized care plans in collaboration with clients and families to meet specific needs and preferences.
- Implemented medication management strategies, ensuring adherence to prescribed schedules for multiple clients.
Education
High School Diploma -
Huntington High School
Huntington, NY01-2020
Bachelor of Science - Computer Science
SUNY, Farmingdale
Farmingdale, NY 08.2021 - 05.2027
Skills
- Club operations oversight
- Customer service leadership
- Team leadership
- Performance management
- Revenue management
- Operational efficiency
- Business development
- Client engagement
- Account planning
- Facilitating meetings
Accomplishments
- Promoted to Operations/Club Manager after 3 years with the company.
- Oversee daily operations of high-traffic fitness facility, including staffing, member services, facility maintenance, billing, safety, and operational compliance.
- Recruit, interview, onboard, train, schedule, and performance-manage Front Desk and facility staff while maintaining adequate coverage across operating hours.
- Coordinate with corporate departments, district leadership, IT, property management, and third-party vendors to resolve facility and operational issues.
- Maintain business continuity during staffing shortages, network outages, facility repairs, emergencies, and other operational disruptions.
Languages
English
Native or Bilingual
Spanish
Limited Working
Urdu
Professional Working
Certification
- First Aid CPR AED, Cintas First Aid & Safety Mason - March 2024 - 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Club Manager, Operations Manager
LA Fitness
04.2025 - Current
Teacher's Assistant
Farmingdale Child Care
09.2023 - 03.2024
Front Desk Receptionist
LA Fitness
10.2022 - 04.2025
Bachelor of Science - Computer Science
SUNY, Farmingdale
08.2021 - 05.2027
Home Health Aide
All Metro Home Care
03.2020 - 02.2022
High School Diploma -
Huntington High School