Debby Okobia
Laurel,MD
Summary
To secure challenging position that would assist in achieving corporate productivity and efficiency through maximum use of previous experience in the field of residential services.
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Epic Healthcare Services
Bowie, Maryland
04.2018 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Consulted with client care team to continually update care plans.
- Assisted clients with maintaining good personal hygiene.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Nursing
Perfect Staffing
Laurel, MD
04.2018 - Current
- Served and collected food trays and fed patients requiring help, bath, dress and undress patients
- Transported Patient using wheelchair or wheel cart, or assist patient to walk
- Dusted and Cleaned Patient room
- Documented activities in accordance with agency practices
- Assisting individuals in meal preparation, Role modelling and interpersonal and social behavior at mealtime
- Monitoring and maintaining the Safety and the security of my client and the facility
- Making sure individual seat in clean environment, observing and giving behavioral report
- Assisting individual with their Medication as directed by the physician
- Turning and Reposition bed fast patient, alone or with assistance to prevent bedsore
- Assisting in ADL (Activities of daily living)
Customer Service Representative
CSAAC Healthcare
German Town
01.2018 - Current
- Open and maintain customer accounts by recording account information
- Maintain financial accounts by processing customer adjustments
- Collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming calls
- Generate sales leads
- Resolve customer complaints via phone, email, mail or social media
- Assist with placement of orders, refunds, or exchanges
- Place or cancel orders
- Persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Tracking of record
- Respond to different types of characters
- Excellent communication and presentation of skills
- Ability to multi-task, prioritize and manage time effectively
Nursing
Joy and Hope Healthcare
Laurel, DC
07.2014 - 04.2018
- Assisted in providing medical treatment and personal care to patients
- Assisted Nursing Staffs in care of geriatric patients
- Cleaned patients' rooms at all time
- Served and prepared meal and assist in feeding if need be
- Assisted individual with their Medication as directed by the physician
Education
Nursing -
Prince George's Community College
Largo, MD, USA01.2016
B.Sc. - Public Administration
Tansian University
Anambra, Nigeria01.2010
High School Diploma -
Chambers College
Warri, Nigeria01.2006
Skills
- ADL support
- Transportation
- Client documentation
- Record keeping
- Conflict resolution
- Case management
- First aid and CPR
- Charting and documentation
- Personal care assistance
- Patient assessments
- Quality program protocols
- Care delivery
- Behavior redirection
Certification
- First Aid and CPR, 2014
- Certified Medical Technician (CMT), 2015
- Certified Nursing Assistant (CNA), 2014
Timeline
Direct Support Professional
Epic Healthcare Services
04.2018 - Current
Nursing
Perfect Staffing
04.2018 - Current
Customer Service Representative
CSAAC Healthcare
01.2018 - Current
Nursing
Joy and Hope Healthcare
07.2014 - 04.2018
- First Aid and CPR, 2014
- Certified Medical Technician (CMT), 2015
- Certified Nursing Assistant (CNA), 2014
Nursing -
Prince George's Community College
B.Sc. - Public Administration
Tansian University
High School Diploma -
Chambers College