Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Debi Burley

Las Vegas,NV

Summary

Dynamic Customer Service Representative with proven expertise at Uhaul Moving And Storage, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and personalized solutions, leading to increased loyalty. Proficient in payment processing and data entry, consistently delivering prompt and accurate service. I take pride of being a genuine people person.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
02.2022 - Current
  • Assisted customers with rental inquiries, ensuring accurate information and prompt service.
  • Resolved customer complaints through effective problem-solving and communication skills.
  • Processed transactions accurately using point-of-sale systems to enhance efficiency.
  • Maintained inventory levels, coordinating with team members for timely restocking.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Cashier

Vons Grocery Store
02.2008 - 11.2021
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional service, addressing customer inquiries and resolving issues efficiently.
  • Maintained clean and organized checkout areas to enhance shopping experience.

Worked the customer service front desk, including Western Union, money orders and maintained the laundry for the customers.

Education

High School Diploma -

Manual Arts High School
Los Angeles, CA
06-1968

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

Uhaul Moving And Storage
02.2022 - Current

Customer Service Cashier

Vons Grocery Store
02.2008 - 11.2021

High School Diploma -

Manual Arts High School
Debi Burley