D'ebony Pettie
Huntsville,AL
Summary
Dedicated healthcare and customer service professional with over 7 years of experience, specializing in phlebotomy, patient care, and team leadership within fast-paced clinical and hospitality settings. Proven ability to deliver exceptional patient experiences while managing high-volume workloads effectively. Committed to fostering a collaborative team environment that prioritizes quality care and operational efficiency. Strong interpersonal skills enhance rapport-building with patients and colleagues, ensuring a positive healthcare experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress/Floor Manager
Mangia Italian Restaurant
Huntsville, AL, USA
10.2024 - 01.2026
- Coach and develop restaurant employees to build a cohesive team
- Promote, demonstrate, and lead a memorable customer restaurant experience
- Use creativity and communication to build a loyal customer base, and increase sales
Phlebotomy Technician
Clearview Cancer Institute
Huntsville, AL, USA
04.2018 - 10.2024
- Very busy doctor office, sticks anywhere from 100-155 patients a day.
- Venipuncture and capillary blood collection across diverse patient populations.
- Skilled in patient identification, specimen handling, and maintaining strict adherence to safety and confidentiality standards.
- Known for efficiency, accuracy, and compassionate patient care in fast-paced clinical environments.
Phlebotomist
Crestwood Medical Center
Huntsville, AL, USA
04.2017 - 11.2019
- Drawing blood on patients as young as 12-100.
- Busy hospital, patient ratio high, patient sticks anywhere from 150-200 in a shift setting.
- Assisting the MD with patients in the ER room, drawing blood, transporting patients.
- Following MD orders, assigning bed orders.
Education
Medical Billing & Coding - Associate's degree
Ultimate Medical Academy
Tampa09.2023
Ged - High school diploma or GED
Northwest-Shoals Community College
05.2007
Skills
- Specimen collection / processing
- EHR systems
- Blood sampling
- Maintaining patient confidentiality
- Phone etiquette
- Leadership
- Task prioritization
- Achieving HIPAA compliance
Certification
- BLS Certification
- Medical Billing Certification
Timeline
Waitress/Floor Manager
Mangia Italian Restaurant
10.2024 - 01.2026
Phlebotomy Technician
Clearview Cancer Institute
04.2018 - 10.2024
Phlebotomist
Crestwood Medical Center
04.2017 - 11.2019
Medical Billing & Coding - Associate's degree
Ultimate Medical Academy
Ged - High school diploma or GED
Northwest-Shoals Community College