Debora Dodson
Vero Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manage Services Manager
Altera Digital Health
04.2022 - Current
- Manages 12 direct reports
- Conducts bi-weekly 1:1s with direct reports
- Effective utilization and management of resource such that milestones/goals are obtained, and staff is motivated and competent
- Identification of risks and opportunities for process improvements
- Consistent efforts to deliver quality solutions as per agreed scope
- Customer focus and close alignment with the customers’ business objectives
- Work under the direction of the Manager to provide application solutions for assigned business areas
- Serve liaison role between application technology vendors, internal IS groups, and business users
- Provides strategic guidance for planning projects and operational support for health system initiatives
- Ensure team adherence to all team, account, and client policies and procedures
- Support needs across a complex healthcare setting.
Manager Computer Operations
McLeod Health
01.2024 - 05.2024
- Managed a team of 9 direct reports
- Provided 24/365 support for all hospital systems
- Performed nightly backup
- Installed new software
- Documented schedules
- Resolved issues in a timely manner.
Corporate Training Associate
McLeod Health
- 01.2024
- Management training including New Employee Orientation, annual training, leadership, time management and compliance training
- Trained Microsoft Office suite (all products)
- Created PowerPoint presentations for classroom instruction
- Developed CBT learning modules
- Design workbooks for instruction
- Developed Access training database to track course and attendance
- Researched new material for managers.
Senior Business Analyst
Altera Digital Health
01.2020 - 04.2022
- Remote eClinicalWorks Support for 3 hospitals
- Total of 250+ providers/50 practices
- Trouble-shoot issues using VPN, Citrix and SecureLink options
- Work with vendor to resolve any issues
- Testing of new version for facilities
- Assisting with upgrades and new product features
- Analyze workflow for optimal efficiency and assist facilities with implementation
- Train and assist team members on eClinicalWorks
- Administrative liaison for supported facilities
- Create reference guides for helpdesk support.
EMR Specialist II
Cleveland Clinic Indian River Hospital
12.2014 - 12.2019
- EClinicalWorks certified PM/EMR
- Supports a team of 123 providers/24 practices
- Provided on-site elbow to elbow support
- Liaison between Administration and Physicians
- Research, analyze and implement workflow for optimal efficiency
- Trouble-shoot issues, resolving and defining root cause analysis
- EMR/PM customization including templates and order-sets
- Classroom training as well as individualized training
- Developed customized training materials
- M.Modal Dictation training
- Activated and implemented patient portal, kiosks, messenger
- MU/MIPS/MACRA training, data collection and attestations
- V10, V11, V11e.
Director of Training, EMR
McLeod Physician Associates
05.2024 - 12.2014
- Implemented eClinicalWorks for over 72 practices
- Built and managed a team of 4 certified eClinicalWorks trainers
- Trained over 300+ users including Physicians, APP, clinical and non-clinical staff
- Coordinated efforts to help practices transition to EMR from paper
- Provided on-site elbow to elbow support for Physicians and staff
- Worked directly with Administration and Physicians to ensure system effectiveness
- Implemented workflow for optimal efficiency and desired outcomes
- Resolution of issues in a timely manner with root cause analysis
- MU training, data collection
- Provided after-hours/weekend support
- Responsible for system upgrades
- Classroom training as well as individualized training
- Dragon dictation training and support including building macros
- Created easy to use manuals
- Activated eClinicaltouch and eMobile for Physicians.
Education
Bachelors in Business Administration (Computer Information Systems) -
Florida Southern College
Associate in Business Computer Data Processing -
Florence-Darlington Technical College
Skills
- Staff Development
- Service Delivery
- Technical knowledge
- Operations Management
- Problem-Solving
- Reliable and Responsible
- Analytical Thinking
- Employee Training and Development
- Expert in Software
Timeline
Director of Training, EMR
McLeod Physician Associates
05.2024 - 12.2014
Manager Computer Operations
McLeod Health
01.2024 - 05.2024
Manage Services Manager
Altera Digital Health
04.2022 - Current
Senior Business Analyst
Altera Digital Health
01.2020 - 04.2022
EMR Specialist II
Cleveland Clinic Indian River Hospital
12.2014 - 12.2019
Corporate Training Associate
McLeod Health
- 01.2024
Bachelors in Business Administration (Computer Information Systems) -
Florida Southern College
Associate in Business Computer Data Processing -
Florence-Darlington Technical College