Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sapana Sharma

Perry Hall,MD

Summary

Dynamic Assistant Manager at RMN with a proven track record in enhancing team productivity and customer satisfaction. Skilled in inventory management and team leadership, I implemented process improvements that boosted efficiency and reduced operational bottlenecks. Recognized for fostering a positive work environment and driving sales growth through exceptional customer service.

Overview

19
19
years of professional experience

Work History

Assistant Manage

RMN
2843 Eastern Blvd
06.2007 - Current
  • Coordinated daily operations to enhance team productivity and service quality.
  • Developed training materials for new staff, ensuring smooth onboarding processes.
  • Facilitated communication between departments to streamline project execution.
  • Implemented process improvements that reduced operational bottlenecks and increased efficiency.
  • Managed inventory levels, optimizing stock flow and minimizing waste.
  • Led regular team meetings to discuss performance metrics and improvement strategies.
  • Analyzed customer feedback to identify trends and inform service enhancements.
  • Supported strategic planning initiatives by gathering data and preparing reports on operational effectiveness.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.

Education

No Degree -

Senior High Girl’s High School
Barmer, Rajasthan

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Professional and courteous
  • Scheduling and coordinating
  • Staff training
  • Customer relationship management
  • Work Planning and Prioritization
  • Hiring and training
  • Active listening
  • Multitasking
  • Organizational skills
  • Multitasking Abilities
  • Problem resolution
  • Teamwork and collaboration
  • Budget assistance
  • Sales monitoring
  • Team motivation techniques
  • Customer service and satisfaction
  • Policy administration
  • Orientating and training
  • Employee engagement
  • Closing oversight
  • Business development understanding
  • Reporting and documenting
  • Vendor relationship management
  • Compliance
  • Performance evaluation
  • Financial reporting
  • Process improvement strategies
  • Inventory management
  • Product and service sales
  • Recruitment and hiring
  • Coaching and mentoring
  • Employee supervision
  • Workplace safety compliance
  • Scheduling and planning
  • Verbal and written communication
  • Adaptability and flexibility
  • Strategic thinking
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Cost reduction
  • Cost control
  • Performance reviewing
  • Project management abilities
  • Project management
  • Financial management
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business development
  • Promotional planning
  • Consulting
  • Succession planning
  • Product branding
  • Multitasking and organization
  • Contract management
  • Corporate social responsibility
  • Team collaboration
  • Sales forecasting

Additional Information

English is not my first language so I won’t be amazing at it nor fluent but I definitely speak it on a day to day basis so you can understand it perfectly with no issues regardless of my accent.

Languages

Hindi
Native or Bilingual
English
Professional Working

Timeline

Assistant Manage

RMN
06.2007 - Current

No Degree -

Senior High Girl’s High School

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