Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Debora Donado

Debora Donado

Levittown,PA

Summary

Accomplished Customer Service Supervisor at Wawa, adept in team leadership and problem-solving, significantly improved customer satisfaction through effective issue resolution and team training. Skilled in multitasking and fostering a collaborative environment, ensuring high-quality service and enhanced customer loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Wawa
12.2019 - 09.2024


  • Dealt with cash handling such as register, GUARDA delivery
  • Help with onboarding/training development for new employees
  • Promoted a positive work environment through open communication, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created, prepared, and delivered reports to various departments.

Team Supervisor

Wawa
12.2019 - 03.2021


  • Dealt with cash handling such as register, GUARDA delivery
  • Help with onboarding/training development for new employees
  • Promoted a positive work environment through open communication, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created, prepared, and delivered reports to various departments.

Education

Harry S. Truman
Levittown, PA
06.2018

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Team Development
  • Positive and Constructive Feedback
  • New Hire Training
  • Handling Escalations
  • Delegating Work
  • Multitasking and Organization
  • Team Leadership
  • Phone and Email Etiquette

Timeline

Customer Service Supervisor

Wawa
12.2019 - 09.2024

Team Supervisor

Wawa
12.2019 - 03.2021

Harry S. Truman
Debora Donado