Debora Garcia
Surprise,AZ
Summary
Dependable worker with solid customer service, communication and relationship-building abilities developed over 20 years of experience in similar roles. Good sorting, documentation and organizing skills. Results-driven and excels in any position or environment using solid skills and past experience. Collaborates with others to meet goals. Communicates effectively with co-workers and customers.
Overview
9
9
years of professional experience
Work History
Hospitality Attendant
Marriott, Residence Inn
04.2014 - 08.2023
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Performed general cleaning by sweeping and mopping floors, and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Operated machines correctly by following machine instructions and safety regulations.
- Restocked supply inventories and notified supervisors of shortages.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Attentive Service
- Processing and Cleaning Linens
- Inventory Support
- Housekeeping Support
- Remove Stains
- Employee Equipment Training
- Machinery Operation
- Restocking and Supply Replenishment
Timeline
Hospitality Attendant
Marriott, Residence Inn
04.2014 - 08.2023
High School Diploma -
Anaheim High School
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