Debora Govantes
Franklin,NC
Summary
Very hard Worker, Dedicated, Worked with High Hotels, Dependable and a team Player
Overview
41
41
years of professional experience
Work History
General Manager
Tropical Cleaners
08.1992 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Dry Cleaning Depot
09.1992 - 08.1995
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Colony Cleaners
03.1984 - 09.1992
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate -
South College
West Palm Beach, FL06.1992
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
Assistant Manager
Dry Cleaning Depot
09.1992 - 08.1995
General Manager
Tropical Cleaners
08.1992 - 09.2024
Customer Service Representative
Colony Cleaners
03.1984 - 09.1992
Certificate -
South College