Debora Lizbeth Fermin
Hamilton,Ohio
Summary
Professional with extensive experience in the financial services industry and in-depth knowledge of banking operations, including loan origination, approval, and collections. Skilled in customer service, problem-solving, and financial analysis. Expertise in building and maintaining strong relationships with clients, staff, and stakeholders.
Motivated and results-driven professional with a diverse background in customer service and banking, and a passion for enhancing client experiences. With 4 years of experience in client relations, I have demonstrated a strong ability to adapt to new challenges and deliver outstanding results. Known for my excellent communication skills and problem-solving abilities, I thrive in collaborative environments and am committed to continuous learning and professional development. Eager to contribute my expertise in financial services and customer engagement to a dynamic organization, and help drive success through innovative solutions and dedicated service.
Overview
3
3
years of professional experience
Work History
Head Teller
My USA credit union
Middletown, Ohio
09.2025 - Current
- Processed customer transactions efficiently and accurately using banking software.
- Trained new tellers on procedures and customer service standards.
- Coordinated with management to implement new operational procedures effectively.
- Monitored cash levels and balanced tills at the end of each shift.
- Assisted in preparing reports on daily transactions for management review.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Provided customer service by responding to inquiries and resolving complaints.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ensured proper handling of cash drawer limits according to bank policy.
- Handled daily team scheduling and properly staffed shifts.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Kept teller window areas clean, organized, and fully stocked.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Earned high volume of referrals as part of bank's sales incentive system.
- Reduced errors by double checking transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Facilitated communication between teller line and bank management on operational issues.
Client Service Representative
Heartland Bank a division of German American Bank
Columbus, Ohio
02.2024 - 05.2025
- Promoted bank products and services, such as savings accounts and loans, to meet customer needs.
- Identified and reported suspicious activity, ensuring compliance with anti-money laundering (AML) policies.
- Collaborated with team members to meet branch goals and improve customer satisfaction.
- Maintained a high level of accuracy while handling large sums of money and sensitive information.
Associate Banker
JP Morgan Chase
Columbus, Ohio
09.2022 - 01.2024
- Maintain up-to-date knowledge of banking products, services, and regulations to effectively advise clients.
- Process loan applications and assist clients through the loan origination process.
- Utilize financial software to manage client accounts and transactions efficiently.
- Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.
- Protect Bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to.
- Assist in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers
Education
High School Diploma -
Colegio Evangelico Cristiano la Trinidad
Santo Domingo, Santo DomingoSkills
- Navigator
- Data Entry ADP
- Web Director
- Excel
- Power Point
- Word
- Teams
- Business Process Manager
- Ofac Reporting
- Integrate teller
- Sco (back counter)
- Microsoft 365
- BAI learning
- Concur
- Docusign
- Heartbeat
- Add apps
- Check logic
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Timeline
Head Teller
My USA credit union
09.2025 - Current
Client Service Representative
Heartland Bank a division of German American Bank
02.2024 - 05.2025
Associate Banker
JP Morgan Chase
09.2022 - 01.2024
High School Diploma -
Colegio Evangelico Cristiano la Trinidad