Debora martino
miami,FL
Summary
Banking expert with a strong work ethic and outstanding customer service abilities Proven track record in transaction processing accuracy and compliance with banking regulations. Recognized for enhancing customer loyalty and driving referrals through effective communication and conflict resolution. Committed to delivering outstanding results in fast-paced environments. Looking to use all of my knowledge and talents to achieve good performance, expecting to improve and grow in the banking industry.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
10.2021 - Current
• As the lead teller in my branch, I am responsible for teaching new team members by conducting observations to ensure they are completing their duties correctly. Handling consumer requests and concerns, and transferring them to the proper baker to ensure their satisfaction. As my manager's left hand , I assist with activities such as email responses, team mentoring, paperwork, and providing exceptional customer services.
Seller
BELLA
01.2021 - 06.2021
- Operated cash register to process payments and provided receipts to establish proof of transaction.Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities. Packed, labeled, and shipped products to customers, providing accurate delivery timelines. Utilized product knowledge to educate customers on features and benefits.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL12-2025
Hialeah Miami Lakes Senior Highschool
Miami, FL06-2021
Skills
- Exceptional customer service
- Strong work ethic
- Transaction processing accuracy
- Compliance, banking laws, and regulations
- Professionalism and courtesy
- Excellent time management skills and communication skills
- Multitask
- ATM custodian certificated
- Conflict resolution
- Attention to details
- Outstanding knowledge in Marketing
- Transaction Approver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Teller
Wells Fargo
10.2021 - Current
Seller
BELLA
01.2021 - 06.2021
Associate of Arts - Business Administration
Miami Dade College
Hialeah Miami Lakes Senior Highschool
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