Summary
Overview
Work History
Education
Skills
Certification
Languages
Contact Info
References
Timeline
Generic

Debora Reyes

Lakeland

Summary

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Representative

American Directions Research Group
11.2024 - Current
  • High volume outbound calls
  • Veterans Mental health care services
  • Provided customers with product and service information, as well as troubleshooting assistance.
  • Maintained detailed records of customer interactions and transactions using company-specific software systems.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
  • Handled escalated calls from other representatives when necessary.
  • Assisted in training new call center representatives on company policies and procedures.

Server

Romeos Pizzeria
Lakeland
11.2022 - 11.2024
  • Maintained transaction records in compliance with legal and company standards.
  • Delivered exceptional customer service to boost satisfaction levels.
  • Executed opening and closing procedures, including dining area setup and supply replenishment.
  • Upheld sanitation standards to meet health department regulations.
  • Accurately processed cash transactions by adhering to cash handling protocols.
  • Followed safety guidelines during food preparation and service.
  • Recorded orders precisely using cash register and point-of-sale system.
  • Collaborated with restaurant team to enhance operational efficiency.

Doughnut Specialist

Krispy Kreme
Lakeland
07.2021 - 08.2022
  • Analyzed customer feedback to identify areas for improvement and enhance satisfaction levels.
  • Generated performance metric reports to evaluate team member contributions.
  • Conducted quality assurance testing on newly developed software applications.
  • Developed strategies to increase customer satisfaction through targeted initiatives.
  • Demonstrated strong telephone etiquette while managing difficult calls effectively.
  • Cultivated positive working relationships with staff and management to foster collaboration.

Assistant Baker

Sabrines Bakery
Lakeland
03.2018 - 06.2018
  • Wrapped finished products for retail and delivery orders efficiently.
  • Prepared doughs for various baked goods, including bread, rolls, and cakes.
  • Accurately weighed ingredients using scales, measuring cups, and spoons.
  • Stocked necessary ingredients for daily baking operations.
  • Washed utensils and machinery by hand and with industrial dishwasher to ensure hygiene.
  • Fulfilled custom icing or fondant orders, incorporating lettering and images per specifications.
  • Maintained detailed records of production processes, including temperature settings and batch times.

Education

High School Diploma -

Kathleen Highschool
Lakeland, FL
05-2018

Some College (No Degree) - Psychology

Hawaii Pacific University
Honolulu, HI

Skills

  • Table bussing and food running
  • Supply restocking
  • Sales expertise and development
  • Customer service excellence
  • Point of sale operations
  • Upselling and product recommendations
  • Policy adherence
  • Team collaboration
  • Complex problem-solving
  • Verbal and written communication
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Workforce management
  • Marketing

Certification

-Microsoft word excel

-CPR/First Aid

-Workplace Safety Training

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Contact Info

  • reyesdebora2004@gmail.com / 857-294-9161

References

References available upon request.

Timeline

Call Representative

American Directions Research Group
11.2024 - Current

Server

Romeos Pizzeria
11.2022 - 11.2024

Doughnut Specialist

Krispy Kreme
07.2021 - 08.2022

Assistant Baker

Sabrines Bakery
03.2018 - 06.2018

High School Diploma -

Kathleen Highschool

Some College (No Degree) - Psychology

Hawaii Pacific University

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