Debora Streat
Customer service supervisor
North Dinwiddie,VA
Summary
Experienced customer service supervisor with a proven ability to effectively address and resolve account and service concerns for customers. 12 Years of industry experience, equipped with the knowledge and skills necessary to excel in any role. Personable approach and strong commitment to delivering exceptional customer service, with focus on ensuring customer satisfaction while upholding a high level of professionalism.
Overview
15
15
years of professional experience
Work History
Account Representative II
Mariner Finance, LLC
05.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Processed client payments and updated accounts.
- Assist clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- I originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Managed over 100 calls while providing exceptional customer support and maintaining professional composure.
Customer Service Supervisor
Lincare Healthcare
02.2015 - 02.2024
- Monitor performance, lead the team to achieve key performance indicators (KPIs), and provide excellent customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed approximately 80 incoming calls, emails, and faxes per day from customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service/ Operator
Cintas Chester
05.2013 - 02.2015
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handling due handling time, and productivity.
- Managed workflow to exceed quality service goals.
- Responsible for achieving production requirements
- Handled customer inquiries, answered questions, and resolved problems in a timely manner promptly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Shoe Dept
09.2009 - 05.2013
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted store inventories once per quarter, Interviewed job candidates, and made staffing decisions.
- Managed a team of [8] employees, including a manager, and trained them in a variety of merchandising and organizational functions.
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO03.2018
Computer -
Halifax County High School
South Boston, VA06.1992
Skills
- Leadership
- Management
- Customer Service
- Proficiency in Microsoft Office Suite
- CRM (Salesforce)
- Live chat support
- Payment Processing
- Call Center Operations
- Avaya CMS
Timeline
Account Representative II
Mariner Finance, LLC
05.2024 - Current
Customer Service Supervisor
Lincare Healthcare
02.2015 - 02.2024
Customer Service/ Operator
Cintas Chester
05.2013 - 02.2015
Store Manager
Shoe Dept
09.2009 - 05.2013
Bachelor of Science - Business Administration And Management
Colorado Technical University
Computer -
Halifax County High School
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