Debora Streat
North Dinwiddie,Virginia
Summary
Dynamic customer service leader with over 10 years of experience driving team success through positive and constructive leadership. Expertise in fostering a safe and productive work environment by leveraging strong organizational skills and effective communication with team members at all levels. Proven ability to provide clear direction while remaining receptive to feedback, ensuring alignment with company policies and objectives. Committed to building cohesive teams that excel in delivering exceptional customer experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Lincare Holdings
Richmond, VA
01.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Assisted customers with completing insurance documents to avoid missed information.
Customer Service Representative
Mariner Finance
Chester, VA
03.2024 - 12.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Analyzed accounts for delinquencies and other ongoing issues.
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Customer Service Leader
Lincare
Chesterfield, Virginia
02.2015 - 02.2024
- Providing help to customers using your organization's products or services
- Communicating courteously with customers by telephone, email, letter, and face-to-face
- Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
- Improving customer service procedures, policies, and standards for your organization or department
- Meeting with other managers to discuss possible improvements to customer service.
- We increased client retention by 59% by implementing an efficient resolution process and customer feedback system.
- Train and coach customer service representatives on best practices and customer service skills
- Motivating team members to accomplish their goals.
- Conduct performance evaluations and provide feedback to team members.
Customer service/ operator
Cintas
Chester, Virginia
10.2013 - 02.2015
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handling due handling time, and productivity.
- Managed workflow to exceed quality service goals.
- Responsible for achieving production requirements.
- Examines fabric for mis-pick subs, runs, dropped stitches, holes, or stains. so the quality of the garment.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner promptly.
Store Manager
Shoe Dept
South Boston, Virginia
09.2009 - 05.2013
- Trained, coached, and monitored staff to ensure the smooth adoption of the new program.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Conducted store inventories once per quarter.
- Interviewed job candidates and made staffing decisions.
- Managed a team of [8] employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
Education
Computer
Halifax County High school
South Boston, Virginia06-1992
Skills
- Customer service
- Communication skills
- Sales
- Computer skills
- Cash handling
- Microsoft excel
- Interviewing
- Time management
- Leadership
- Inventory control
- Supervising experience
- Microsoft word
- Computer literacy
Timeline
Customer Service Representative
Lincare Holdings
01.2025 - Current
Customer Service Representative
Mariner Finance
03.2024 - 12.2024
Customer Service Leader
Lincare
02.2015 - 02.2024
Customer service/ operator
Cintas
10.2013 - 02.2015
Store Manager
Shoe Dept
09.2009 - 05.2013
Computer
Halifax County High school