Deborah A. Burke

Supervisor, Front End & Disability | Dec 2020 – Present

• Under the direction and in support of the department Clinic Operations Manager/Director, provides ongoing supervision of direct reports and department(s) to ensure that patient/customer satisfaction, department objectives and clinic goals are maintained and enhanced.
• Ensures that department and clinic policies, procedures, Behavioral Expectations, federal and state rules and regulations, as they apply, are consistently adhered to.
• Performs a variety of administrative accountabilities as detailed in assigned work standard.

• In addition to completing patient registration duties as described below, I cross trained to learn specifics of East Desk including Derm and Allergy, PT front desk and ICC front desk.
• Rolling out updates in process and Epic upgrades to staff and create and provide tip sheets and training where necessary.
• Dealing with patient complaints and concerns and improve in areas of customer service.
• Problem solving daily issues raised by staff and patients.
• Correcting errors as needed.
• Be available to Supervisor to help support in any way.

• Greet and check in patients for scheduled appointments at central check in desks for multiple departments and providers.
• Update patient insurances in computer system.
• Collect co-pays and balances and post appropriately to patient accounts.
• Handle FMLA and disability paperwork.
• Help to facilitate communication between patients and their providers and staff.
• Became a 'Super User' and participated in extra hours of training to support front desk staff in transitioning to knew registration platform – Epic.

• Greet and check in patients, prepare for patients the necessary paperwork for DCFS, State of Illinois and IHSA, make appointments according to insurance and American Academy of Pediatrics guidelines.
• Take copays and payments on account, collect the necessary documentation to update patient insurance and registration in computer system.
• Enter patient medical record historical immunization record.
• Various duties including sending and receiving patient information via fax, answering phones, returning patient messages via phone and email system.
• Preparing the next day’s schedules for patients and providers.
• During my time in Pediatrics, I accomplished: implementing and maintaining the KanBan inventory system, managed the On-Call and Rounding schedules for Pediatric department clinic wide, managed physician approved time off schedule, managed provider patient load, cross-trained to the call center, point person for Pediatric Neurology clinic, and managed all state forms needed for education.

• Kept schedule of the Administrator of the school, answer phones, maintain schedules for high school students, enter and print report cards for the high school.

• Copying, filing, typing, office filing and court document filing, general errands.

• Answer phones, greet clients, filing, message taking, typing, organizing of case files.