Deborah Alejandro
Kissimmee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a medical coordinator/ medical billing position. Ready to help the team achieve company goals.
Overview
12
12
years of professional experience
Work History
CX Associate
Anywhere Works
09.2021 - 11.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Documented customer interactions in the internal database to maintain customer service history details.
Medical Coordinator/ Medical Billing
Orlando Health Endocrinology
11.2019 - 09.2021
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Prepared and processed patient referrals and transfer requests.
Referral Coordinator
Medical Clinic of Osceola Dr. Conrado Talampas
08.2012 - 11.2019
- Manage a team of front desk staff, providing training, guidance, and support to ensure exceptional customer service delivery.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
Education
Associate of Science - Medical Office Administration
Valencia College
05-2024
Medical Billing/ Coding
Valencia College
05-2019
Skills
- ICD 10 Coding/ CPT Coding
- Claims processing proficiency
- EMR Platforms
- Billing and collection procedures
- Public/Private Insurance
- Proficient in Microsoft Office
- Google Suite
- Computer proficiency
- Computer proficiency
Timeline
CX Associate
Anywhere Works
09.2021 - 11.2024
Medical Coordinator/ Medical Billing
Orlando Health Endocrinology
11.2019 - 09.2021
Referral Coordinator
Medical Clinic of Osceola Dr. Conrado Talampas
08.2012 - 11.2019
Medical Billing/ Coding
Valencia College
Associate of Science - Medical Office Administration
Valencia College
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