Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Alexander

Conroe

Overview

10
10
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Anthology
07.2023 - Current
  • Assisting families with filling out applications for K12 enrollment. Creating cases for escalations as well as assisting Parents with getting into the Parent Portal.

Driver Services Associate

Connect Search LLC/Contractor
10.2024 - 05.2025
  • Answer inbound calls in an exceptional service manner to ensure customer satisfaction. Make decisions to resolve customer issues , adhere to daily schedule as assigned.

CSR - Customer Service Representative

Virtuoso Sourcing Group
07.2024 - 09.2024
  • Assisting members with Legal Shield and ID Shield Accounts. Effective communication skills , engaging with the customer and attentively listening to their concerns.

Customer Service Representative

Teleperformance
12.2023 - 05.2024
  • TurboTax , assisting customers with technical issues. Handle and carefully respond to all customer inquiries. Providing excellent customer service through active listening , while aiming to resolve issues on the first call by being proactive.

Customer Service Representative (Remote)

JWL MARKETING
11.2023 - 12.2023
  • Conduct independent political polling on candidates and issues of importance throughout the United States. Computer knowledge and the ability to navigate the system to complete tasks.

Healthcare Communications Agent

Connexion Point
09.2023 - 11.2023
  • Answering inbound phone calls from patients, Doctor's and healthcare staff , determining the emergent need of their request and messaging or connecting them with appropriate " on call " providers.

Hospice Aide/CNA

Altus Hospice
11.2021 - 12.2022
  • Assisting end of life patients with activities of daily living.

Customer Service

Harvey Services
09.2015 - 11.2021
  • Transportation Services. Inbound and outbound calls for local taxi services. Remote. Providing Drivers with accurate route information , some billing and problem solving.

Education

High school diploma - undefined

Greater Johnstown High School
Johnstown, PA
05.1980

Skills

  • Communication skills (10 years)
  • Flexibility (5 years)
  • Team Work (10 years)
  • Salesforce (2 years)
  • Customer service (10 years)
  • Computer skills (10 years)
  • Medical terminology (10 years)
  • English (10 years)
  • HIPAA (10 years)
  • Microsoft Outlook (5 years)
  • Cold calling (10 years)
  • Sales (10 years)
  • Microsoft Office (5 years)
  • Windows (10 years)
  • Reliability (10 years)
  • Phone Etiquette
  • Interviewing
  • Typing (10 years) (10 years)

Certification

  • CPR and First Aide June 2025 to June 2027
  • CNA May 2007 to June 2025

Timeline

Driver Services Associate

Connect Search LLC/Contractor
10.2024 - 05.2025

CSR - Customer Service Representative

Virtuoso Sourcing Group
07.2024 - 09.2024

Customer Service Representative

Teleperformance
12.2023 - 05.2024

Customer Service Representative (Remote)

JWL MARKETING
11.2023 - 12.2023

Healthcare Communications Agent

Connexion Point
09.2023 - 11.2023

Enrollment Specialist

Anthology
07.2023 - Current

Hospice Aide/CNA

Altus Hospice
11.2021 - 12.2022

Customer Service

Harvey Services
09.2015 - 11.2021

High school diploma - undefined

Greater Johnstown High School

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Deborah Alexander