Courtney Kelly

This Enrollment Specialist will be responsible for reviewing and interpreting data to accurately enter members into eligibility systems according to appropriate regulatory guidelines.

Will access systems to review and confirm eligibility status

Process work items according to appropriate regulatory for HIPAA

Review files and interepret the data to enter members into eligibility systems

• Managed day-to-day logistics operations, monitoring incoming deliveries
• Coordinated and monitored inbound and outgoing deliveries, keeping flow of delays and other issues.
• Directed investigations to verify and resolve customer or shipper
• Dispatched drivers to meet daily delivery needs for company customers.
• Managed customer inquiries through telephone, email and social media interfaces.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
• Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

• Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
• Participated in physical inventory counts to keep information accurate and current.
• Coordinated inventory, stocking and ordering.
• Entered information into system to update status reports.
• Identified unproductive inventory for disposition, optimizing stock productivity.
• Inspected incoming materials for damage.
• Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
• Packed and labeled merchandise to prepare for loading and shipment to customers.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Processed payments over phone and set up recurring drafts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

• Secured payments by following up with customers which disregarded promise to pay.
• Met demands of busy collections group by performing high volume of daily calls.
• Arranged for debt repayment or established repayment schedules based on customers' financial situations.

• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
• Applied banking knowledge and credit union programs to boost after-market product sales.
• Assisted members in managing online services and achieving daily banking needs.
• Maintained financial accounts by processing customer adjustments.

• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Accepted cash and credit card payments, issued receipts and provided change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
• Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.