Deborah Allman-Lucas
Greensboro
Summary
Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
23
23
years of professional experience
2
2
Certification
Work History
Certified Medical Assistant
AMERICAN FAMILY CARE/URGENT CARE HIGH POINT, NC
06.2012 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Certified Medical Assistant
ALLIANCE UROLOGY
04.2018 - 01.2022
- Room patients and obtain vitals
- perform PVR ultrasounds
- set up cystoscope carts and assist physician when needed
- place and remove catheters
- perform void and trials
- injections
- bladder installations
- medication refills
- labs
- stock and clean rooms
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Taught patients about medications, procedures, and care plan instructions.
Server
Mahi's Seafood Restaurant Greensboro, NC
01.2001 - 08.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Mahi's Seafood Restaurant Greensboro, NC
01.2001 - 08.2014
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Medical Assisting -
Brookstone College
Greensboro, NC06.2012
Skills
- Medical Terminology
- Organizational Skills
- Customer Service
- CPR Certified
- Specimens Collection and Processing
- Phlebotomy
- Instrument Sterilization
- EKG
- Vital Statistics
- Injections
- Antigen Testing
- Patient Scheduling
- ICD-10/CPT Coding
- HIPAA Compliance
- Clinical Documentation
Certification
CMA
AAMA
10/30/22- 10/30/2027
BLS
American Red Cross
5/31/2022-5/31/2024
Timeline
Certified Medical Assistant
ALLIANCE UROLOGY
04.2018 - 01.2022
Certified Medical Assistant
AMERICAN FAMILY CARE/URGENT CARE HIGH POINT, NC
06.2012 - Current
Bartender
Mahi's Seafood Restaurant Greensboro, NC
01.2001 - 08.2014
Server
Mahi's Seafood Restaurant Greensboro, NC
01.2001 - 08.2014
Medical Assisting -
Brookstone College
CMA
AAMA
10/30/22- 10/30/2027
BLS
American Red Cross
5/31/2022-5/31/2024
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