Deborah Anderson
Edgewood,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a management position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paints
07.2021 - Current
- Managed high call volume while maintaining courteous and professional demeanor.
- Tinted 100 pus gallon orders during busy season in less than one hour while fulfilling smaller orders to keep steady workflow.
- Collaborated with sales team members to stay current on inventory levels and complete accurate orders.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Lead Customer Service Representative
Domino's Pizza
01.2018 - 10.2020
- Managed team of customer service representatives, assigning tasks to optimize
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to take orders and address complaints.
- Reviewed associate performance to identify training needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assigned tasks to team in order to streamline 50 plus item rushes while minimizing mistakes through clear communication.
Education
Some College (No Degree) - Fine Arts
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Problem Resolution
- Conflict Mediation
- Problem-solving abilities
- Critical Thinking
- Store maintenance
- Staff Training
- Key holder experience
- Sales expertise
Timeline
Customer Service Specialist - Sherwin-Williams Paints
07.2021 - Current
Lead Customer Service Representative - Domino's Pizza
01.2018 - 10.2020
Central New Mexico Community College - Some College (No Degree), Fine Arts