DEBORAH ANN DRUMMONDO
Aiea,USA
Summary
Dedicated Social Worker committed to enhancing health and well-being through strategic care coordination and community outreach. Expert in developing personalized Health Action Plans and facilitating access to critical resources. Advocates for members' needs, ensuring timely delivery of care and comprehensive support.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Care Coordinator
HMSA QUEST Integration
Honolulu, United States
10.2021 - 06.2026
- Coordinated care for assigned caseloads of DSNP members, aligning health plans with members, families, and providers to support health, recovery, and wellness.
- Executed outreach initiatives, disseminated educational resources, coordinated care, and connected members with community services to effectively address social determinants of health (SDOH) and close care gaps.
- Initiated and conducted follow-ups every 90 days, collaborating with members, primary care physicians, and families to devise person-centered Health Action Plans (HAP).
- Partnered with healthcare and community professionals to optimize health outcomes, enhance member satisfaction, and improve overall well-being.
- Assisted members in navigating the complexities of the healthcare system, resolving issues related to services and prescriptions.
- Provided essential information and facilitated referrals for dental, social, behavioral, and Adult Protective Services (APS) in conjunction with Health Coordinators.
- Administered screenings to identify and address barriers impacting members' health.
- Championed the best interests of members and families, ensuring their needs and choices were accurately represented and supported, and advocating for timely delivery of care and services.
Community Health Social Service Coordinator
Kalihi Palama Health Center
Honolulu
01.2019 - 10.2021
- Provided comprehensive care and case management, facilitating access to health resources and promoting disease prevention.
- Designed targeted outreach programs to promote, maintain, and improve the health of patients and their families.
- Collaborated with medical providers and management to design and implement effective community outreach programs.
- Delivered psychosocial support to individuals, families, and groups, enhancing their ability to cope with chronic, acute, or terminal illnesses.
MSW Student Intern
Catholic Charities Hawaii
Honolulu
05.2019 - 08.2020
- Conducted assessments and interviews to determine client needs and establish targeted service goals.
- Completed assessments to identify client needs and build service plans.
- Facilitated client access to services through case management and coordinated necessary resources.
- Provided direct client support across multiple social service programs.
- Recorded client interactions and kept case files accurate and current.
- Contributed to program development by providing insights from client interactions to staff.
Community Dental Health Coordinator/ Expanded Duty Dental Administrative Assistant
Kalihi Palama Health Center
Honolulu
06.2003 - 01.2019
- Managed scheduling and logistics for health screenings and outreach events.
- Coordinated patient care services across multiple departments and providers.
- Facilitated communication between patients, families, and healthcare teams.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Streamlined referral process to ensure clients accessed appropriate medical or social services.
- Delivered guidance and resources on health-related topics, enhancing understanding for individuals and families.
- Organized training sessions for staff on health initiatives and resources available.
- Created brochures and flyers to raise awareness about various health topics, increasing community knowledge.
- Communicated with patients with compassion while keeping medical information private.
Community Development Officer
Pearl S. Buck, International
Angeles City, Philippines
01.1993 - 05.2000
- Created community outreach programs that increased local engagement and support.
- Collaborated with stakeholders to identify community needs and resources.
- Facilitated partnerships with local organizations to enhance program offerings.
- Organized workshops and events to educate residents on available services.
- Performed assessments that informed improvements in community program effectiveness.
- Prepared reports on community trends to inform strategic planning efforts.
- Drafted grant proposals seeking funding from private foundations or government entities.
- Made referrals to utilize community resources for residents' needs.
- Supported clients in transitioning to independent living, enhancing their integration into the community.
Education
Master of Social Work - Health and Medical
Thompson School of Social Work And Public Health- University of Hawaii At Manoa
Honolulu05-2021
Bachelor of Arts - Public Health
Thompson School of Social Work and Public Health
Honolulu12-2017
Bachelor of Science - Psychology
Lyceum University of the Philippines
Manila04-1991
Skills
- Case management
- Health assessment
- Diagnostic assessment
- EMR/EHR proficiency
- Healthcare compliance
- Health clinic operations
- Resource coordination
- Program coordination
- Community outreach
- Stakeholder engagement
- Community education
- Needs assessment
- Advocacy strategies
- Strengths assessment
- Time management
- Organizational skills
- Team collaboration
- Conflict resolution
- Cultural competency
- Leadership abilities
- Goal setting
- Services coordination
- Documentation standards
- Goal setting
- Services coordination
Personal Information
Title: Licensed Social Worker
Certification
- LSW 11/2025, State of HI DCCA and ASWB
Medicare Training Certificate 01/2020, Office of Aging- Hawaii SHIP and UH Manoa
LANGUAGES
English, Tagalog
Affiliations
- Volunteer, Cancer CARE Community, UH Cancer Center
- Volunteer, Family Promise of Hawaii
- Volunteer, Hawaii Food Bank
Timeline
Care Coordinator
HMSA QUEST Integration
10.2021 - 06.2026
MSW Student Intern
Catholic Charities Hawaii
05.2019 - 08.2020
Community Health Social Service Coordinator
Kalihi Palama Health Center
01.2019 - 10.2021
Community Dental Health Coordinator/ Expanded Duty Dental Administrative Assistant
Kalihi Palama Health Center
06.2003 - 01.2019
Community Development Officer
Pearl S. Buck, International
01.1993 - 05.2000
Master of Social Work - Health and Medical
Thompson School of Social Work And Public Health- University of Hawaii At Manoa
Bachelor of Arts - Public Health
Thompson School of Social Work and Public Health
Bachelor of Science - Psychology
Lyceum University of the Philippines