Deborah Bonner

• Analyze complex billing and policy issues, identifying root causes and
  driving resolution across teams.
• Leverage data and internal systems to resolve discrepancies and improve service accuracy.
  
• Collaborate with operations and technology teams to improve workflows and customer outcomes.
  
• Support system modernization efforts by identifying trends and process gaps.
  

• Managed high-volume case data with competing deadlines in a dynamic environment.
• Improved team efficiency by 50% through workflow support and process improvements.
• Partnered across teams to resolve issues and streamline operations.
• Served as subject matter expert, translating complex processes into actionable guidance.
  
  
  

• Functioned as the primary liaison for the insured, and communicated clear expectations during all claims processing stages.
• Analyzed and interpreted policy to determine if reported losses were covered. Negotiated settlements, and pursued subrogation opportunities when possible.

Auto - ILR 06/2017 - 02/2020

• Communicated with the insured, claimants, and officers to gather necessary information to assess fault determination.
• Provided guidance and shared best practices through direct collaboration with new team members.

Auto - Express - 02/2017 - 06/2017

• Facilitated resolution of repair shop estimate concerns.
• Executed multiple tasks stemming from claims filed.