Madysen Atcheson

Facilitated comprehensive loan training sessions to enhance knowledge and skills.

Facilitated staffing needs by traveling to fill vacant positions.

Assisted clients in opening IRAs and various account types. Supported the process of sending wire transfers. Aided in establishing business and estate accounts.

• Ensured compliance with applicable laws and regulations governing financial institutions.
• Supported sales team members to drive growth and development.
• Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Responded promptly to emails from members requesting assistance with banking products or services.
• Promoted available products and services to customers during service, account management and order calls.
• Assisted members with account opening processes, loan applications, and other banking services.
• Trained new employees on bank policies and procedures related to member services roles.
• Handled incoming phone calls from members regarding account balances or transactions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Assisted in opening business and personal accounts for members. Facilitated account setup processes to ensure smooth transitions. Supported clients in understanding account features and benefits.
• Executed wire processing operations to ensure timely and accurate transactions.
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Executed cash transactions efficiently.

Oversaw team members' performance.

Coordinated and managed timelines for task execution.

Boosted operational efficiency by implementing strategic process enhancements.

Experienced in dynamic and challenging work settings.

Delivered exceptional support to enhance client satisfaction and retention.

Monitored monetary flow ensuring accurate drawer totals.