DEBORAH BUMGARDNER
Jacksonville,NC
Summary
Results-driven professional with over 15 years of experience in client, personnel, and customer-facing roles, dedicated to delivering comprehensive support and ensuring high levels of satisfaction and engagement. Expertise in data entry, communication, documentation, records management, and issue resolution enables swift identification and implementation of effective solutions. A collaborative approach fosters strong relationships while consistently evaluating pertinent information to enhance operational efficiency. Proven track record of contributing to institutional profitability and longevity as a premier service provider.
Overview
2026
2026
years of professional experience
Work History
Insurance Collector
Baptist Health South Florida
01.2023 - Current
- Work with Cerner and Parathon programs to log work.
- Call insurance carriers to get payment on claims.
- Talk with patients to help resolve insurance issues.
- Arrange fee schedules for payment.
- Organize and send medical records and pertinent information via fax, email or regular mail.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
K-12 Homeschool Teacher
Microsoft
01.2013 - 12.2020
- Provided various subject curricula to 20-30 students per week in home-based environment
- Documented and managed data for attendance, grading, and performance monitoring
- Coordinated with multiple state laws and regulations to ensure compliance
- Utilized Microsoft Excel for management of curricula selection and application based on student needs
- Ensured successful graduation for students through strategic selection of lesson plans and labs
Volunteer Administrator
SOUTH CAROLINA G.E.E.K.S
01.2005 - 12.2018
- Provided core administrative duties for homeschool co-op designed for teenage students
- Assisted students with college applications and graduation requirements
- Instructed students on various curricula through lesson plan development and assisted parents in teaching and development efforts
- Structured learning and performance evaluations through proactive behavior modification
- Enhanced student experience through meaningful relationship building and fostering safe environment
- RELATED PROFICIENCIES
- Data Entry and Management | Record-Keeping | Administrative Responsibilities | Technical Writing and Editing | Adaptability | Performance Metrics | Performance Analysis | Personal Development
- VOLUNTEER HOMEROOM ADMINISTRATOR | White Elementary School
- Involved dozens of students’ parents in current events and increased volunteer rates by creating and distributing multilingual newsletters and volunteer charts
- Raised and secured funds for upgrading school playground equipment through website development
- Utilized proprietary data management system to update and manage student information
Data Entry and Management
Bethany United Methodist Church
01.2002 - 09.2007
- Managed 3000+ members in database to provide timely updates and record-keeping
- Oversaw lifecycle of creation and dispersion of Bethany Beacon church newsletter for community
- Led media outreach efforts by press reporting, article writing, and script writing for advertisement actors
- Advanced volunteer and membership rates by publishing expelling articles and completing unique outreach efforts throughout community
- Engaged expertly with various digital systems such as case management database, vendor database and [Software].
Data Entry and Management | Database Organization OFFICE MANAGER
Realty Presentations
10.1998 - 11.2001
- Oversaw finances for clients, balanced budget for supplies and operating costs, handled customer complaints, and resolved residential issues for ~110 residences; multiple Employee of the Month awards
- RELATED PROFICIENCIES
- Data Entry and Management | Microsoft Office Suite | QuickBooks | Customer Service | Budgeting HEAD COLLECTIONS, HIGH-END COLLECTOR
Data Entry and Management
Novant Health
1996 - 1998
- Collected upwards of $1,000,000 in payments monthly, managed patient data, and assisted hospitals and doctors in obtaining patient information
INDEPENDENT SALES and BEAUTY CONSULTANT
Mary Kay
01.2005 - 09.2007
- Generated $30,000 in product sales through in-person selling sessions, hosting pop-up shops at various businesses, and established repeat clientele through personalized demonstrations and consultations
- Managed sales data through self-created spreadsheet for expense tracking and client orders
- Recruited sales consultants, one advancing to director, through outreach and personalized training
- Analyzed and managed inventory data to replenish product stock and fulfill hundreds of client orders
Education
Bachelors of English - Professional and Creative Writing
University of North Carolina Wilmington
Wilmington, NC, US05-1995
Skills
- Team Collaboration
- Debt Collections
- Data Entry and Management
- Analysis
- Regulatory Compliance
- Technical Writing
- Creative Writing
- Records Management
- Curriculum Development
- Application techniques
Languages
English - Fluent
Timeline
Insurance Collector
Baptist Health South Florida
01.2023 - Current
K-12 Homeschool Teacher
Microsoft
01.2013 - 12.2020
INDEPENDENT SALES and BEAUTY CONSULTANT
Mary Kay
01.2005 - 09.2007
Volunteer Administrator
SOUTH CAROLINA G.E.E.K.S
01.2005 - 12.2018
Data Entry and Management
Bethany United Methodist Church
01.2002 - 09.2007
Data Entry and Management | Database Organization OFFICE MANAGER
Realty Presentations
10.1998 - 11.2001
Data Entry and Management
Novant Health
1996 - 1998
Bachelors of English - Professional and Creative Writing
University of North Carolina Wilmington